Hiretual is a hyper-growth startup enterprise SaaS company delivering the industry's first AI-powered recruiting platform. Known widely for being the "recruiter's best friend", Hiretual is ranked as the #1 most popular talent sourcing tool in the market, and serves 200k recruiters in companies and staffing agencies of all sizes, including dozens of Fortune 500 corporations. We are looking for talented professionals to join our team and help propel the company to the next phase of growth. The expectations are high, and the rewards for success are even higher.

Responsibilities

• Execute all aspects for the company globally of;

• Training & on-boarding of new customers

• Customer support

• Proactive management of our customers’ adoption and success with Hiretual

• Measurement and securing customer case studies (ie. validated ROI, success stories, quotes, etc.)

• Conduct “Quarterly” Business Reviews with Accounts

• Execute process, tools, and frameworks for how to train, onboard, and maximize adoption of our customers by segment - Enterprise, Corporate, and SMB

• Drive initiatives that minimize churn of existing customers

• Contribute to product roadmap and design decisions by being the “voice of the customer” internally

• Participate in product launch and go to market planning, especially as it relates to rolling out new products to our existing customer base

• Be the Technical expert and assist customers on how to source candidates using Hiretual to set them up for success

Accountabilities

• Net revenue retention, minimization of customer churn

• Customer adoption of Hiretual, measured by daily, weekly, and monthly active users

• Customer satisfaction, NPS, case studies

• Identification and upsell of revenue expansion opportunities among existing accounts

• Achievement of SLA for customer support (response & resolution times)

Required qualifications

• Experience delivering customer training and/or on-boarding curricula/resources

• Experience with Recruiting and Sourcing to better support our customers, you will be working with Recruiters and Sourcers as your customers so having that knowledge is a huge plus

• Experience managing user adoption across a diverse customer base - SMB, mid-market, and large enterprise

• Bachelor’s degree from top-tier university

• 2-6  years of work experience

Desired qualifications

• Experience and expertise in HR technology or staffing and recruiting industry

• Experience managing customers in a land & expand go to market strategy

• Management consulting (or other structured problem solving) background