ClubSport San Jose Silver Creek

Job Description

 

MEMBERSHIP SALES REPRESENTATIVE

 

 

MISSION

Sell new memberships for the club by professionally representing our company and presenting the club’s features, benefits, services and programs in an honest and service-oriented manner. Assist our membership base by handling upgrades, transferring members, and rejoins. Support the membership department staff in customer service related issues.  Focus on building relationships with customers, and assisting in the process of integrating new members into the club and assuring their satisfaction.  Build a strong referral base to generate leads and sales.  Objective is to attain or exceed monthly sales unit and membership fee goals while ensuring a positive buying experience for each new member.

 

 

REPORTS TO

Club Manager

 

 

DRIVERS of SUCCESS

·         Meet or exceed personal sales quota: Unit and Revenue Goals

·         Customer Satisfaction Bias

·         Product and Competitor Knowledge

·         New Member Integration

·         Selling Skills:

Telemarketing/Phone skills

Lead Development

Prospect Development

Needs Analysis and Touring Skills

Presentation and Closing Skills

·         Professionalism and Ethics

·         Time and Territory Management

·         Teamwork and Conduct

 

 

PRIMARY FUNCTIONS

·         Meet or Exceed membership monthly quotas by conducting membership calls and tours

·         Meet or exceed minimum daily performance expectations as set by ClubSport San Jose

·         Meet or exceed the minimum lead generating goal by self-generating new sales leads through outside sales efforts and grass roots marketing efforts

·         Conduct outside direct sales efforts in the community with merchants, corporate and residential markets

·         Telemarketing and follow up on all leads generated/provided by the club’s marketing efforts

·         Convert leads into prospects; convert prospects into tours; convert tours into new members

·         Help integrate new members into the club, reinforce their good buying decision, and convert them into satisfied referral-generators

·         Provide accurate information on lead sources/sales to Club Manager to assist in the design and implementation of future marketing campaigns

·         Handle membership inquiry call-ins

·         Give club tours to walk-ins and to scheduled appointments

·         Schedule appointments for tours (from inbound and outbound calls)

·         Close the sale, accurately complete all new membership paperwork, collect up- front payments and submit to accounting

·         Continually update and improve knowledge of club programs, services, policies, facilities, equipment, amenities, etc.

·         Attend one prospecting and one networking event monthly as assigned by your Club Manager

·         Participate in club and community functions/events as assigned by Club Manager

·         Participate in sales training and continuing education

·         Attend sales department meetings

·         Accurately complete and submit daily and weekly tracking sheets and semi-monthly payroll sheets

·         Send thank you cards to new members within 24 hours of their join date

·         Other responsibilities as assigned by the Membership Director or LSI Director of Sales

 

 

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

·         Write, read, speak, hear and see

·         Tour the club: walk and climb stairs

·         Stand for prolonged periods of time

·         Perform repetitive telephone work

·         Type and operate a computer

·         Bend and lift up to 30 lbs.

·         Operate an automobile