Create a relaxing spa experience for members and guests.  Greet each client with a positive and inviting attitude, and assist each one with any requests he/she may have.  To handle each client in a friendly and professional manner; make each one feel special.  Customize massage services to provide personalized attention, specific to the needs and wants of the individual. 


Operations Manager


  • Personable, Friendly Demeanor
  • Customer Service Obsession
  • Team Player, Leadership Skills
  • Professionalism, Responsibility
  • Possession of Physical Skills and Certifications related to Position
  • Communication and Selling Skills


  • Be prepared and arrive at least ten minutes early for each appointment; start and end on time
  • Enthusiastically greet and assist each client in preparation for his/her massage
  • Perform massage therapy services professionally, catering to the client’s needs
  • Keep massage room clean and stocked for the next client or therapist
  • Promote spa specials as well as ongoing services, products and gift certificates
  • Strive to create loyal customers and ongoing clients; encourage clients to book continuing and future appointments
  • Strive to build a referral business
  • Offer parting wishes to all clients as they leave the spa
  • Communicate frequently with staff who are maintaining the appointment book to stay aware of any changes to the schedule
  • Work closely with other spa staff (i.e., estheticians) to coordinate the delivery of spa package services
  • Participate in club programs to promote massage and wellness services (i.e., performing chair massages at a health fair, etc.)
  • Maintain required certifications and/or licenses
  • Other responsibilities as assigned by the Day Spa Manager


Qualified candidates, with or without reasonable accommodations, must be able to:

  • Write, read, speak, hear and see
  • Obtain required licenses and certifications
  • Stand for prolonged periods
  • Perform massage therapy techniques for prolonged periods
  • Set-up and take-down light equipment
  • Walk, bend, lift, and carry up to 20 lbs.
  • Fold and carry stacks of sheets, towels and robes
This position has been filled. Would you like to see our other open positions?