Who Are We?

Red Fan Communications is a full-service public relations and marketing communications agency with one goal: Build unique communications strategies that help B2B tech brands dominate their categories and become market leaders. We are not only communications experts – we’re award-winning industry leaders, with deep knowledge spanning all things B2B and technology. We excel at making complex messages clear in the voice of a seasoned executive. 

Everyone at Red Fan Communications has the opportunity to learn, grow, and progress. We provide our team with the personal and professional development they need to achieve real career advancement. Our culture is endlessly collaborative and we believe in empowering all team members with the knowledge and skills to succeed at their work and exceed client expectations. 

We’re looking to expand our team and add a Director of Client Relations to ensure our clients are raving fans who are overwhelmingly pleased with our support, creative solutions and ability to achieve results that meet their goals. Our clients trust that we are focused on their success and concerns while demonstrating a level of communication, professionalism and results they can be proud of.

The Director of Client Relations oversees Red Fan’s Client Success division. They also lead or co-lead high-profile accounts, guide integrated marketing and communication strategy development, establish clear account roles and exceed goals to drive client retention, renewals and referrals. In addition, they are responsible for managing performance standards among the Client Success team. The Director of Client Relations reports to the CEO. In this role, they support agency senior leadership with reporting, compiling success metrics, and securing testimonials from client engagements. The  Director of Client Relations is a seasoned leader with proven success in B2B technology verticals. They are a trusted leader among their teams and are eager to scale Red Fan’s presence and impact on current and future accounts. 

 

Essential Functions, Duties, and Responsibilities:

  • Oversee $1.5 million in contract revenues for managing team members who are directly managing accounts. 

  • Successful revenue management is evidenced by services group utilization plus client renewals, and overall account profitability.

  • Provide consistent counsel to direct marketing contacts as well as their senior teams (including C-level). 

  • Manage client accounts within budget and in line with expected net project profit margins.

  • Serve as primary client contact and strategic guide for all account team members.

  • Provide direct feedback and coaching daily to team members to help their career development and job performance successes.

  • Instruct client teams through campaigns and facilitate information flow from client to Red Fan’s Services team. 

  • Support the business development process by participating in new business meetings, co-developing proposals and supporting the CEO with nurturing and closing new client contracts.

  • Maintain clear communication with the Services team to align team hours and agency resources with customer goals and budget. This includes ensuring effective time-tracking and client billing, minimizing scope creep, developing and monitoring activity reports and meeting all required deadlines.

  • Stay ahead of client needs by pinpointing additional agency support or services and drive awareness of those needs and work with agency leadership to build out new offerings.

  • Work with the Client Services team to successfully renew agency contracts.  

  • Demonstrate a strong understanding of integrated marketing and communications strategies to consistently provide clients with the best recommendations, services and partnerships.

  • Ensure a complete understanding of client technologies and markets in a wide variety of industry sectors (includes imparting knowledge to the Client Services account team and directing their research efforts).

  • Understand the needs and end goal of the client, and dictate where, when and how a project starts or how a deliverable is produced.




EXPERIENCE AND REQUIRED SKILLS

  • 8+ years of experience leading B2B and technology accounts and a proven track record of increasing responsibility and resource management.

  • Bachelor’s degree in journalism, public relations, communications or marketing from an accredited university.

  • Demonstrated experience motivating an internal team to succeed for multiple clients on numerous projects. 

  • Extremely level-headed, quick-thinking and adept at remaining focused under pressure.

  • Must think critically and make decisions with limited supervision, effectively managing teams and timelines across multiple projects simultaneously.

  • Excellent written and verbal communication skills across all channels.

  • Proficiency in AP Style.

  • Fluency in wire distribution services, media database and monitoring software, and other marketing tools including such as Business Wire, Cision, TrendKite and Semrush.

  • Extremely responsive to client and staff correspondence.

  • Always at the forefront of industry trends and news, providing proactive recommendations for clients.

 

Red Fan Communications is proud to offer the following:

  • The base salary ranges from $XX,000 to $XX,000 annually depending upon factors including, but not limited to, experience, skill level, education and location.

  • Open leave (paid time off)

  • Additional paid days off for work anniversaries and birthdays

  • Health insurance (including dental and vision)

  • Employee Assistance Program

  • 401K with company matching

  • Professional development opportunities

  • Competitive company bonus program

  • Rewards and recognition programs

Job Type: Full-time

Pay: $XX,000.00 - $XX,000.00 per year

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

Schedule:

  • Monday to Friday

  • Hybrid