POSITION TITLE: PROGRAM MANAGER – LEARNING & DEVELOPMENT

REPORTS TO: SENIOR MANAGER – LEARNING & DEVELOPMENT

EMPLOYMENT TYPE: Full-Time, Remote


About Interise: Interise believes that the number one problem in America today is economic inequality and the ever-widening wealth gap, particularly the racial wealth gap. Interise is on a mission to create an inclusive economy by supporting the growth of established small businesses that are owned by people of color or located in low-wealth communities. We achieve mission through bold programs that close gaps in business knowledge, know-how, and networks; purposeful research that turns insights into actions; and national partnerships that create impact at local, regional, and statewide levels. Interise's award-winning curriculum uses a peer-learning method to provide business owners with the knowledge, know-how, and networks necessary to grow and scale. As Interise companies grow, they contribute to local job creation and build community wealth. Interise companies historically create new jobs at 5x the rate of the private sector and are responsible for the creation of over 30,000 new jobs.


Position Summary:

The Program Manager will manage and support Interise’s rapidly expanding program delivery teams by working collaboratively across departments. They will provide programmatic, operational, administrative, and logistical support to ensure that the processes of program development and program delivery support are streamlined and efficiently performed while ensuring quality and that strategic goals are met. The ideal candidate will have previous experience in program design, working with adult learners, project management, process improvement, customer support, learning management systems or e-learning, an eye for creative design, and be acquainted with the field of economic development and passionate about Interise’s mission.


Position Responsibilities:

  • Manage the hiring process to source high caliber instructors for our programs that are delivered nation-wide. 
  • Manage and provide on-going support to the Instructor network through regularly scheduled check-ins, conference calls, and site visits.
  • Provide logistics support and contribute to the content and delivery of quarterly and annual program delivery trainings as well as asynchronous training modules.
  • Work cross-functionally to develop and execute high quality learning experiences for adult learners with measurable results for Interise partners and customers.
  • Provide on-going support for Interise’s Small Business STRONGER programming.
  • On-going review of program evaluations for red flags, as well as opportunities to share best practices and recognize our Instructors.
  • Provide superior customer support to all of our Instructors and elevate issues as appropriate.
  • Identify and implement operational efficiencies, including the use of new technology and program management tools.
  • Organize and edit monthly communications to Instructor Network
  • Support marketing efforts through the creation of instructor profiles, creating engaging content for updates to HQ and social media. 
  • Some nights may be required.
  • Travel of 10% throughout the year.


Position Qualifications:

  • At least 3-5 years of successful work experience; ideally working in a nonprofit, social enterprise, or business environment.
  • Bachelor’s degree required. MBA-level Business knowledge and experience preferred. 
  • Demonstrated understanding and commitment to the Interise mission and strategic priorities with a desire to work in a fast-paced, entrepreneurial environment with focus on social change. 
  • Highly developed interpersonal, written, and oral communication skills; Ability to network, communicate and build relationships with a variety of constituents.
  • Results and deadline-driven. Strong administrative skills in project management and process improvement.
  • Solid customer service skills.  Excellent professional judgment with confidential or sensitive information.
  • Experience and general knowledge with online learning communities and/or learning management systems.
  • Experience creating newsletters and/or other external communications.
  • Ability to manage competing priorities.
  • Highly organized and detail oriented.
  • Proficient in Microsoft Office Suite and Google Suite
  • Familiarity with Salesforce and other CRM tools is a plus.
  • Creative experience with Adobe, Photoshop and Illustrator is a plus.
  • Strong team orientation and ability to work effectively in collaboration with diverse groups of people while also demonstrating great initiative and ability to work independently. 
  • Healthy sense of humor, enthusiasm, and appreciation for creativity, fun and diversity in the workplace. High energy, positive, “can-do” attitude with a desire to be an integral member of a learning community.


 Interested Applicants please send resume and cover letter to: tdambreville@interise.org

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