Position Summary:

The Program Manager will manage Interise’s contract with the Small Business Administration for the Emerging Leaders initiative.  This role will provide daily program management to all Emerging Leaders locations, building relations and ensuring client satisfaction. This includes ensuring organizational effectiveness, monitoring and reporting, and informing process improvements that increase operational efficiency. This position will support key areas of the alumni programming initiative. Please visit us at www.interise.org to learn more. 

Position Responsibilities:

  • Executes all aspects of Emerging Leaders initiative from yearly launch including development of project work plans, monitoring of recruitment process, and ongoing program support.

  • Build rapport with local district office project managers.
  • Provide support to local project managers, This includes, but not limited to:
    • Recruitment of participants with a focus on qualification, retention, and mission metrics.

    • Coordinating with Learning & Development department to ensure all project managers are trained appropriately.

    • Respond to questions and concerns in a timely and effective manner.

    • Collaborate and provide one-on-one support, including but not limited to midpoint and final program debriefs.

  • Review session evaluations and compile reports.

  • Actively reach out and conducts regular check-ins through email, online platforms, and by phone to Project Managers.

  • Travel to program locations to conduct quality assurance and/or graduation visits to program sites during the program period (April-November).

  • Monitor and track program progress and satisfaction across all sites, creating dashboard reports and following up with locations as necessary with any concerns.

  • Uses data to evaluate, and analyze, creating engaging content highlighting initiative effectiveness.

  • Compile quarterly, midterm, and final reports, performing data analysis, and metric calculations for external use.

  • Active participant in collecting and disseminating program management best practices to ensure cross-departmental efficiency.
  • Supports the planning and communication of Emerging Leaders alumni programming.

  • Travel up to 30%

 

Position Qualifications:

  • Bachelor’s degree in economics, social science, or equivalent experience required.
  • Three to five years of project management, reporting, and/or relationship management.

  • Excellent project management and customer service skills with attention to detail.

  • Highly developed interpersonal, written, and oral communication skills.

  • Proven ability to network, communicate and build relationships with a variety of constituents.

  • Strong team orientation and ability to work effectively in collaboration with diverse groups of people, but also independently.

  • Excellent professional judgment with confidential or sensitive information.

  • Proficient in Microsoft Excel and MS Office.

  • Experience working on or with government contracts is a plus.

  • Experience working with a CRM, preferably Salesforce



                           Interise is an equal opportunity employer.
            Ours is a multicultural environment and we thrive on diversity.

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