Company Description:

We are leading a revolution in measurement devices for chemical and biochemical analysis. 908 Devices has developed an innovative suite of purpose-built handheld and desktop mass spec devices for the point-of-need. Leveraging our proprietary platform technology, we make the extraordinary analytical power of mass spec available in devices that are significantly smaller and more accessible than conventional laboratory instruments. Our devices are used at the point-of-need to interrogate unknown and invisible materials and provide quick, actionable answers to directly address some of the most critical problems in life sciences research, bioprocessing, industrial biotech, forensics and adjacent markets.  We are reimagining where mass spec technology can be used if it is sufficiently small in size, low in cost, and simple to operate.

908 Devices is headquartered in the Boston Seaport, with satellite facilities in the Bay Area and in North Carolina.

Position Summary:

We are looking for a Field Service Engineer to support our growing Commercial business, in particular, the Rebel analyzer for cell culture and bioprocess analysis. The successful candidate will provide on-site and remote customer assistance, including product installation, training, and email/phone/augmented reality support. With the rest of the Customer Service and Quality Engineering (CSQE) team, you will ensure that each customer receives premier support along their journey with our products. You will regularly interact with internal teams to provide feedback on customer experiences and opportunities for the future development of the Rebel platform.

Primary Responsibilities:

·       Perform product installations, training, and service at customer sites.

·       Provide post-sales customer support including troubleshooting and maintenance via email, phone, and augmented reality interactions.

·       Work with other service and technical staff to develop technical assistance and training documentation.

·       Communicate with the Field Applications and Sales teams to ensure that the service objectives for each customer are defined and met.

·       Interface with Product Development teams to relay customer experiences and on-the-ground intel.

Qualifications:

·       Excellent technical communication and interpersonal skills, and a professional demeanor

·       Excellent laboratory sample handling skills, including pipetting.

·       Prior experience installing, maintaining, or operating multifunction analytical analyzers, mass spectrometer, CE and/or LC systems, or analytical instruments of similar complexity.

·       Experience with biologically oriented systems would be advantageous (proteins, peptides, cell culture media)

·       Excellent electronic tool/communication awareness for SaaS products, MS Office, etc.

·       Ability to work independently with minimal supervision.

Education & Experience:

·       B.S. in Chemistry, Biology, or a related field

·       2+ years in a service-oriented role would be advantageous

Physical Demands & Equipment Requirements:

·       This role entails 60-75% travel

·       Ability to work independently with minimal supervision.

·       Ability to lift and carry up to 50lbs