908 Devices Inc. has developed an innovative suite of purpose-built handheld and desktop mass spectrometry, or Mass Spec, devices for the point-of-need. Leveraging our proprietary platform technology, we make the extraordinary analytical power of Mass Spec available in devices that are significantly smaller and more accessible than conventional laboratory instruments. Our Mass Spec devices are used at the point-of-need to interrogate unknown and invisible materials and provide quick, actionable answers to directly address some of the most critical problems in life sciences research, bioprocessing, industrial biotech, forensics and adjacent markets.

908 Devices Inc. is headquartered on the Boston waterfront in the Innovation District, with other facilities in the Bay Area and Chapel Hill in North Carolina.

About the role:

We are looking for an experienced, self-motivated, high-energy professional to fill the role of Salesforce Administrator.  The successful candidate will be responsible for the day-to-day administration, ongoing configuration changes and maintenance of our salesforce.com and Pardot deployment.  The Salesforce Administrator will work with internal customers to understand business needs for enhancements to salesforce, making recommendations on how to satisfy those business needs taking into consideration best practice in salesforce and standardization of use across the organization.

 

Responsibilities include:

·       Administer, monitor, and improve integrations between tools across marketing (salesforce, Pardot), sales (LinkedIn navigator and other plugins), customer support (Zendesk), and operations/finance (NetSuite).

·       Perform required daily, weekly, and monthly SFDC data quality checks; identify system problems, develop fixes, ensure full quality assurance testing, and implement solutions.

·       Ability to build custom apps and objects, formula fields, workflows, custom views, reports and dashboards, and other content.  Coordinate the evaluation, scope, and completion of new development requests.

·       Experience with all key Salesforce modules, including quoting, forecasting, service, and pricing.

·       Handle all basic administrative functions including user account maintenance, lead entry, reports and dashboards, workflows, and other routine tasks.

·       Complete regular internal system audits and prepare for upgrades

·       Assist in training of new users, and grow the skill set across the organization

 

Desired Skills and Experience

·       3+ years of Salesforce/Pardot systems administration with a proven ability to design and implement new processes in salesforce.

·       Strong data management abilities with an understanding of data governance and how the salesforce data fits in with an overall company data model.

·       A documented history of successfully driving projects to completion.

·       A demonstrated ability to understand complex requirements and combine them with salesforce best practice to translate them into functionality.

·       Must be able to build and maintain a positive relationship with vendors and internal suppliers and customers.

·       Must be able to manage and coordinate multiple projects simultaneously.

·       Salesforce admin certification

·       Strong problem-solving skills, strong attention to detail and strong communication skills