908 Devices Inc. is democratizing chemical analysis by way of mass spectrometry.  We make products ranging from rugged, handheld chemical detection tools to compact, tiny footprint analyzers and fast separation devices. www.908devices.com

We are looking to welcome more high-talent contributors to our team.  You’ll have the opportunity for spirited collaboration and growth with a company at the forefront of the field.

Position Summary:

The Field Service Engineer (FSE) provides customer services for the Life Sciences business including product installation, training, and ongoing support.  He/she is responsible for ensuring that each customer receives a high level of product support and that all services are delivered in a timely manner with exceptional quality.  The position is to be based in California – ideally Bay area.   The product lines to be supported are REBEL and ZipChip.

Key Responsibilities:

·       Perform product installations and training at customer sites

·       Provide post-sales customer support including troubleshooting and basic maintenance

·       Develop technical and training documentation

·       Interface with Sales to ensure that the technical services for each customer are defined and met

·       Interface with product development teams to help define customer requirements

Required Skills:

·       Installation, optimization, and use of LC-MS and/or CE-MS laboratory systems

·       Basic LC-MS and/or CE-MS applications development with biological systems

·       Ability to work independently with minimal supervision

·       Excellent communication / interpersonal skills and professional demeanor

Education and Experience:

·       B.S. in Chemistry, Biology, or a related field

·       5 – 10 years of relevant experience

Other Requirements:

·       Willingness to travel 60 – 75% of time, both domestic (largely west coast) and occasionally internationally


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