Student Success Manager

Reports to:      RISE Director

Salary:               Competitive and commensurate with experience

Location:          New Haven, CT with significant in-state travel


The Connecticut RISE Network (RISE) is a Connecticut-based non-profit organization with a mission to empower educators to achieve breakthrough results, helping all students realize and achieve their full potential. Leveraging its innovative partnership model, RISE facilitates networked improvement communities by bringing together exceptional educators working in different contexts to advance shared goals. Together, RISE's team is building community, democratizing innovation, and improving systems in public schools and districts.

RISE districts and schools commit to sharing resources and expertise, pursuing innovative solutions, strengthening school and district systems, and empowering educators and leaders through continuous improvement. Currently, RISE represents a multi-year partnership between East Hartford, Meriden, New Haven, and Hartford Public Schools, serving 6,000 students across five high schools to support educators striving to ensure every RISE high school student graduates college and career ready. RISE will expand to a second network of high schools by fall 2019, bringing its direct student impact to over 13,000 students across 10 high schools in nine school districts.

Position Summary and Essential Job Functions:

The RISE Student Success Manager will play an integral role in advancing RISE’s student-facing programs, network-wide strategies, and facilitated learning and collaboration.  In part, the Student Success Manager will manage, coach, and develop a team of On-Track Coordinators who serve in an embedded capacity in different partner high schools. On-Track Coordinators support a targeted caseload of 60 freshmen each, helping students stay engaged and build positive connections to school and navigate a successful transition between middle school and high school.  RISE is seeking a talented and highly motivated individual to advance network-wide goals and strategies. This is an extraordinary opportunity for an individual who thrives in an entrepreneurial environment, and is passionate about collaborating with high schools to develop the potential of all students regardless of life circumstance.

Responsibilities include, but are not limited to:

  1. Coaching and Development:

  • Coach and develop a team of On-Track Coordinators and student-facing staff that provides embedded student support at RISE partner schools under the co-supervision of school leadership.

  • Use data to provide targeted performance management aimed at driving results for students and ensuring high-quality service delivery to each coordinator’s caseload.

  • Collaborate with On-Track Coordinators and student-facing staff at RISE high schools to implement student support strategies.

  • Lead the formation and facilitation of teacher, On-Track Coordinator, and student networks.

  • Build the capacity of On-Track Coordinators to perform all facets of their work (e.g., student coaching, student group facilitation, family engagement, educator collaboration, data analysis, etc.).

  1. Student Success Strategies:

  • Support the implementation of student success strategies designed to strengthen the middle to high school transition and increase college and career readiness, access, and success.

  • Lead the design of tools, curricula, and resources to strengthen and codify student support strategies, including freshman on-track efforts and postsecondary success work.

  • Collect, analyze, and use data to identify students for targeted support, strengthen program design and implementation, and introduce new innovations to advance student outcomes.

3. Network Learning Agenda:
  • Organize, co-design, and co-facilitate RISE Network-wide convenings and professional learning opportunities.

  • Plan, co-design, and co-facilitate cross-district working groups where school and district teams come together to discuss and share data, successes, and challenges.

  • Co-design and co-facilitate On-Track Coordinator summits across all partner high schools.

  • Develop and curate tools and resources to support student success and the On-Track Coordinator strategy through robust knowledge management efforts.

  • Maintain a pulse on local needs and state and national education trends; organize resources to provide timely and relevant workshops and tools.

Required Knowledge and Skills:

  • Ability to manage teams for performance by providing actionable feedback and coaching.

  • Deep understanding of urban districts and schools.

  • Strong belief that all students can learn and achieve at high levels.

  • Strong sense of accountability and responsibility for results.

  • Desire to work in a dynamic, entrepreneurial, results-oriented environment.

  • Commitment to systems-driven solutions for scalable and sustained impact.

  • Excellent oral and written communication skills, including group facilitation.

  • Demonstrated ability to motivate and inspire school and district staff.

  • Ability to interact professionally and earn credibility with a diverse range of stakeholders.

  • Ability to ramp up on new content quickly and work in a self-motivated manner.

  • Strong critical thinking including synthesizing different types of data.

  • Sense of humor, positive attitude, and willingness to work in a collaborative environment.

  • Experience assessing and applying best practices at scale to drive results.

  • Strong organizational and project management skills.

  • Ability to work effectively under pressure and to meet competing demands.

  • Excellent computer skills; ability to use PowerPoint, Excel, Google apps, and the Internet.

Required Education and Experience:

  • Bachelor’s degree in a relevant field required; master’s degree in a relevant field preferred.

  • Minimum of five years of professional experience with deep experience facilitating improvement and working in and/or with schools and/or districts; prior experience as a school counselor or social worker preferred.

  • Minimum of two years managing/coaching youth development specialists leading to positive student outcomes.

  • Prior experience working as and/or directly with urban school and/or district leadership.

    RISE is an Equal Opportunity Employer.

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