Upgrade Labs is…

the world’s first Biohacking Health and Fitness Facility. Our objective is to optimize our members’ overall health by improving their mental and physical performance. We use state-of-the-art biohacking equipment and data driven technology to enhance our members well-being from the cellular level. Our team is comprised of people who are enthusiastic about their role in our collective evolution, who enjoy helping others feel better, think smarter, and kick more ass!

 

Our Biohacking Master Trainer will…

report to the Training & Development Manager to deliver individual and department-wide training to:

Take member experience to the next level. Provide training and continuing education that ensures our employees’ knowledge base is at the leading edge of science and health technology. Drive membership and product sales and inform marketing and experiential strategy and engagement

The BMT is responsible for training B&M store employees on processes, programming, engagement, and on-going development to ensure our members always receive an unrivaled luxury fitness, cognitive and recovery experience.

Key Responsibilities of the position…

Training & Development

·        As a Master Trainer your primary objective is to ensure that every employee, regardless of role within our B&M stores, leaves training with an understanding of our brand and mission and has the ability to carry out the key skills and responsibilities of his or her job in a safe, effective, accurate, knowledgeable, and confident manner

·        Demonstrate training mastery around all B&M business roles from Management (GM, AGM), to Service (front desk, Biohacker Techs, Biohacker Coaches, Fuel Bar, etc.), to Sales, and Customer Service

·        Deliver up to 8-hour training days that include lecture, movement, small group work, practical application, and testing

·        As a Master Trainer you represent Headquarters in our B&M stores and serve as the two-way communication bridge ensuring seamless connection and consistency between store locations and Headquarters

·        You are responsible for some administrative tasks. Tasks include, but aren’t limited to: compile/audit all required training paperwork, send HQ training reconciliations and recaps, share and act upon frontline feedback, and deliver observations from the field to Headquarters

·        Return to B&M store locations on a regular training schedule to ensure on-going, consistent and quality service delivery and product knowledge

·        Develop and train the Biohacker Tech team (trainers) on a process for member intake, initial assessments, program consultations, progressive program development for body and mind, and member tracking

·        Must possess: an aptitude for exercise and/or choreography, experience lecturing about the body and movement, a demonstrated knowledge of health science, the ability to give accurate and safe corrections to a large group, ability to train others on software and best daily business practices, and an undeniable ability to educate and command a room

·        Conduct train-the-trainer classes for lead store staff and store management

·        Responsible for specifying and setting up scenario-based business examples in both live and web application training environments

·        Facilitate understanding of how digital applications support our business processes and interfaces with other applications within an organization.

·        Assist in video shoots, photoshoots and other content creation projects

·        Deliver master classes for employees

·        Continuous learning and development training to include systems and Upgrade Labs protocols, interpersonal skills, core competencies, products, procedures and processes in a group, individual, and web-based setting

·        Help test new and upcoming products and machines (confirmed and unconfirmed), giving educated feedback to product development and marketing

·        Responsiveness, organization, and attention to the quality of your written and verbal communication is paramount

 

Qualifications are…

 

·        Certified Personal Trainer and/or Group Fitness Instructor (certification by nationally recognized agency such as ACE, NASM, AFAA, ACSM, or equivalent) and/or related college degree

·        Knowledgeable of the Bulletproof and Upgrade brands and/or the field of Biohacking is a plus

·        Background in health, fitness, and/or nutrition sciences is a must

·        Knowledge of adult education theory

·        Classroom presentation and curriculum delivery experience

·        Knowledge of MindBody

·        Strong communication skills with the capacity to make independent decisions

·        Effectively present information and respond to questions from team, supervisors, and managers

·        Ability to solicit feedback, accept input and analyze success/failure

·        Demonstrated skill in mentoring and coaching others

·        Ability to work under stress; must be available for flexible scheduling

·        Self-motivation and self-starter

·        Accuracy and attention to detail and good organizational skills

·        Stellar writing and communication skills, plus proficiency with Google docs, Excel, PPT and Microsoft Office

·        Ability to articulate brand and product storytelling, product innovation, and member services

 

Does this describe you

·        Able to work in Santa Monica, California

·        Conduct yourself in a professional manner and take pride in interpersonal skills and emotional intelligence

·        Handle sensitive situations and confidential information with the utmost care

·        You have a strong attention to detail and are meticulous with presentation and communication

·        Exhibit excellent written, verbal, and team communication skills

·        Effective in coaching teammates

·        Responsive to the needs of your team and clients

 

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.

Upgrade Labs is an Equal Opportunity Employer

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