Upgrade Labs is…

the world’s first Biohacking Health and Fitness Facility. Our objective is to optimize our members’ overall health by improving their mental and physical performance. We use state-of-the-art biohacking equipment and data-driven technology to enhance our members’ well-being from the cellular level. If you’re enthusiastic about playing a role in collective evolution and you enjoy helping others feel better, think smarter, and kick more ass, read on!


Our Customer Service Representative will…

be a highly-adaptive individual with a positive attitude and high energy who enjoys interacting with and assisting clients in a fast-paced startup environment. Success in this role demands a command of company products and policies, a drive to support the team and business, and a passion for delivering accurate, speedy and meaningful customer solutions.

Key Responsibilities of the position…

·         Address product or service inquiries; following up to ensure resolution via phone and email

·         Manage incoming calls, emails and bot messages

·         Book, reschedule and cancel customer appointments

·         Follow up with individuals seeking to book their first appointment at Labs

·         Set up new customers in appointment system

·         Process sales transactions for Labs services and manage customer orders (revisions, cancellations, etc.)

·         Recommend products and/or services to customers

·         Identify and assess customers’ needs to achieve satisfaction

·         Know and adhere to business procedure guidelines at all times

·         Maintain all logs and reporting documentation as required

·         Help improve site FAQ and all other customer service points of reference

Qualifications are…

·         3+ years’ experience in customer service

·         Strong phone skills and active listening

·         Proficient in MS Office

·         Familiarity with Help Scout (email ticketing) and Mindbody (appointment scheduling) is a plus

·         Familiarity with Upgrade Labs or biohacking is also a plus!

Does this describe you

·         Able to work in Santa Monica, California

·         Schedule: Availability to work any day/time of the week, no restrictions

·         Conduct yourself in a professional manner and take pride in interpersonal skills and emotional intelligence

·         Customer oriented and ability to adapt/respond to different types of people and situations

·         Ability to express thoughts and ideas clearly through writing

·         Ability to learn new skills in a short amount of time and work independently and as part of a team

·         Strong problem resolution/negotiation skills as related to customer issues

·         Detailed and results oriented

·         Ability to multi-task, prioritize and manage time effectively

·         Exhibit excellent written, verbal, and team communication skills

·         Responsive to the needs of your team and clients


Upgrade Labs offers competitive compensation and a generous benefits package!

**Please note: All candidates must be able to perform essential functions of the position with or without reasonable accommodations and will be subject to a post-offer background check, reference check and drug screen.

Upgrade Labs is an Equal Opportunity Employer


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