We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. If you believe you have the skills to succeed in this role, regardless of industry, we encourage you to apply.

Who You Are

• Data-driven decision-maker. You are driven by results and informed by data. You use data to make decisions and translate strategy into action. You bring to the team outstanding analytical, mathematical and financial skills that assist in measuring impact whenever possible.

• Inspired and Motivating. You are moved by the selfless sacrifice of our country’s veterans and their families, even if you didn’t serve personally. You love working with people and know how to excite the community about getting involved with PTF and Pat’s Run.

• Project Manager. You can build, share, and maintain replicable metrics for numerous events across PTF that create continuity of high-level service and operational effectiveness.

• Highly Organized. You are a systems thinker who can manage multiple projects and prioritize appropriately to produce high-quality results quickly and on time. You create clear and logical systems and processes to support your work and that of your team.

• Detail-Oriented. You are highly efficient and detailed with customer relationship management (CRM) systems and software. You can use these tools to create impactful ways and means to operationalize organizational strategies.

• Well-spoken (and written). You are a clear, efficient, and effective communicator with exceptional oral, written, and customer service communication skills. You are comfortable speaking to crowds and are motivating. 

• Passionate. You care about making a difference in the world and want to support veterans and their families working at an impactful level across sectors including health, law, business, policy, academia, government, and defense. You want to come to work and feel inspired every day. You want to change the world.

What You'll Do

Data Management

• Serve as the champion for the organization's use of Salesforce, building buy-in, supporting evolving staff needs, and training new and existing staff on an as-needed basis about the functionality in the Salesforce database

• Develop reports and dashboards to support business needs

• Manage, update, and document processes and training documentation to support a data culture at PTF

• Act as an internal technical resource for department-specific applications

• Developing standard operating procedures based on the direction from the Director of Operations with inputs from other departments

• Maintain seamless integration between business tools, including email marketing tools, event registration tools, scholar survey application,s and all other platforms tied to Salesforce

• Help staff design and implement protocols for capturing pertinent stakeholder interaction data that is not otherwise captured in one of our data systems

• Assist other departments with troubleshooting system issues and correcting data flows as needed

Data Analysis 

• Understand, support, and address the business needs of all PTF staff members with regard to the PTF Salesforce database

• Sit in on department or Executive Team meetings to determine how data could help provide a solution to challenges

• Collaborate with Chief of Staff and Executive Team on project-based initiatives to support and help guide solutions through data

• Report and analyze on an ad hoc basis determined through inputs across the organization, prioritized in tandem with the Director of Operations

• Build and maintain reports that support user adoption and accountability

• Work on projects, and/or new audits, to streamline master data processes to make departments more efficient and effective. Provide reports (scheduled and ad hoc) to other business departments as needed

• Maintain a calendar of reports needed across teams on a regular basis; excellent record keeping and organization are a must to provide real-time data reporting

This position will report to the Director of Operations and is based in Chicago, IL. Travel is required for PTF events. The position is available immediately.