Video Teleconference (VTC) Audio/Visual Technician

Video Teleconference (VTC) Audio/Visual Technician (APG, Maryland)

Job Description:

Technician supporting the VTC and AV requirements at Aberdeen Proving Grounds, Maryland. On a team that provides resource scheduling, user support, large meeting operations support, tier one VTC and AV System technical support to all CECOM APG AV and Conferencing Systems. Systems include Standard SIP / H.323 VTC codecs, Microsoft Teams based Systems, and teleconferencing services and hardware. This service interfaces with external conferencing resources such VTC conferencing bridges, teleconferencing bridges for scheduling and meting support.

VTC and AV Services include, but not limited to:

Scheduling of classified and unclassified Internet Protocol (IP) video teleconferences for CONUS and OCONUS meetings
Management and operation of the Video Operation Control (VOC) facilities
Daily operations and technical support of VTC/AV hardware, and software
Provide training on all hardware and software located in the VOC.
Provide instructions to CECOM personnel in the use and operation of portable VTC systems
Conduct pre-conference testing and setup
Diagnose, troubleshoot and resolve wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications.
Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Mallette (building 6008) Auditorium and Multi-Purpose Rooms. One VTC operator assigned during all business hours.
Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Myer Auditorium, Building 6000. One VTC operator assigned during all business hours.
Provide enhanced VTC operations for NIPR and SIPR facilities
Provide enhanced VTC operations services to the CECOM Command Group by handling, GITOC scheduling, confirmation, and participating site coordination for CECOM Command sponsored events. The Contractor shall ensure two-person integrity during major command events.
Provide technical advice, training, documentation, or assistance with operation of CECOM customer-operated small office VTC systems or VTC Carts located in C5ISR campus spaces as required.
Assist with processing accreditation documentation for VTC systems.
Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning.
Provide an initial response to customers on support requests, or reports of system/network problem or reports of technical failure within 1 hour (during business hours).
Fulfill all confirmed, scheduled VTC/AV support requirements, on time, unless cancelled by the customer.
Establish and maintain a consolidated VTC requirements tracking capability

Qualifications:

US Citizenship Required
Active Secret Clearance
Three (3) or more years related experience
One (1) year experience in MS Team

*Position contingent on contract award.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

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VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.