Desktop Support Team Lead

Desktop Support Team Lead (Fort Huachuca)

Job Description:

Team lead over the Desktop Support team at Fort Huachuca, Arizona. Supervises a team that provides technical support, system administration support, imaging and lifecycle support to all CECOM users at Fort Huachuca. User devices in scope; Laptops, Desktops, Mobile Devices, Printing and Scanning devices. Interfaces with the Fort Huachuca Network Enterprise Center (NEC) personnel on behalf of customers advocating prompt resolution of issues.

The team employs CECOM authorized IT management systems and business processes for customer support. CECOM will comply with Army Enterprise Service Desk (AESD) policy. The team requires access to the current AESD service management system (i.e. Remedy) and shall process and manage service tickets allocated to the technician assignment group satisfying CECOM service performance standards. The team must maintain current CECOM IT asset status in the current government system of record.

Desktop Service Support Services include, but not limited to:

Desktop software support
Respond and resolve help desk tickets
Install and support Government furnished software and hardware
Mobile device setup, configuration, and troubleshooting
Service all tickets for installation and replacement of printer toner cartridges
Service all tickets for installation/replacement of printer fuser kits
Provide IAVA/STIG compliance for all supported laptops and desktops and printers
Analyze network failures
Analyze new hardware performance and issues
Install network Multi-Function Printers (MFP)
Perform hard drive sanitization as required
Provide written evaluations, procedures, checklists and instructions for CIO approval
Provide technical advice and IT Acquisition planning support
Provide off-site support
Provide rapid response for Very Important Personnel (VIP)
Transfer of user data.

Qualifications:

US Citizenship Required
Active Secret Clearance
DoD 8140.01 IAT Level II Baseline Certification Required (Security+ or equivalent as specified in DoD 8140.01)
DoD 8140.01 Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8140.01)
Five (5) or more years related experience.

*Position contingent on contract award.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

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VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.