Appointment Clerks

Place of Performance: Blanchfield Army Community Hospital (BACH) at Fort Campbell, KY

Overall: Provide health care support in conjunction with other appointment clerks and professionals. Appointment clerks shall have the ability to become proficient with BACH information systems and programs (the Composite Health Care System (CHCS), Armed Forces Longitudinal Technology Application (AHLTA) and equipment as part of the routine performance of services after being provided training and achieving required certification to perform services under this contract. Contract Appointment Clerks are mission essential.

Lead Clerk:

·        Possess all the qualifications of appointing clerks (shown below)

·        Have at least two years’ experience performing supervisory duties commensurate with the duties and services required under this contract. Their level of experience must be substantiated by a minimum of two verifiable professional references.

·        Responsible for overall shift-scheduling coordination and liaison with the government and shall have the authority to officially act or make decisions for the contractor.

Appointment Clerks:

·        Answer all incoming calls in accordance with DHA standards.

·        Provide patient appointing services from a Centralized Call Center

·        Book, modify or cancel appointments through telephone or interaction with patients.

·        Write telephone consultations (TCON) and forward to the correct provider/clinic via AHLTA

·        Contact patients regarding appointment availability, follow up regarding patients who did not show for a scheduled appointment or who need to be scheduled for a specialty appointment.

·        Register patients in hospital’s automated data systems.

·        Enter referrals to network acute care as per protocol.

·        Perform all administrative requirements associated with patient appointing and related processes

·        Provide hospital information to patients as requested: clinic times, locations, etc.

·        Perform all services in accordance with MTF policy and established protocols

·        Complete all mandatory training IAW BACH/DHA policies

·        Advise the COR of any problems encountered in connection with meeting the needs of patients

*Position is contingent on contract award. 

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. 

Position descriptions serve as a guideline and may not be construed as a guarantee of employment.  Summit is an at-will organization.