Video Teleconference (VTC) and Audio/Visual (AV) Support 

 

Job Description:

Team lead over the VTC and AV team at Fort Indiantown Gap, PA. Works with a team that provides resource scheduling, user support, large meeting operations support, tier one VTC and AV System technical support to all CECOM APG AV and Conferencing Systems. Systems include Standard SIP / H.323 VTC codecs, Microsoft Teams based Systems, and teleconferencing services and hardware. This service interfaces with external conferencing resources such VTC conferencing bridges, teleconferencing bridges for scheduling and meting support.

VTC and AV Services include, but not limited to:

·       Scheduling unclassified Internet Protocol (IP) video teleconferences meetings

·       Management and operation of the Video Operation Control (VOC) facilities

·       Daily operations and technical support of VTC/AV hardware, and software

·       Provide training on all hardware and software located in the VOC.

·       Provide instructions to personnel in the use and operation of portable VTC systems

·       Conduct pre-conference testing and setup

·       Diagnose, troubleshoot and resolve wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications.

·       

·       Provide technical advice, training, documentation, or assistance with operation of customer-operated small office VTC systems or VTC Carts as required.

·       Assist with processing accreditation documentation for VTC systems.

·       Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning.

·       Provide an initial response to customers on support requests, or reports of system/network problem or reports of technical failure within 1 hour (during business hours).

·       Fulfill all confirmed, scheduled VTC/AV support requirements, on time, unless cancelled by the customer.

·       Establish and maintain a consolidated VTC requirements tracking capability

 

Qualifications:

·       US Citizenship Required

·       Single Scope Background Investigation (SSBI) Clearance required, as minimum

·       Three (3) or more years related experience.

 

Summit Technologies, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit Technologies, Inc. is an at-will organization.