·       This position is located in the Department of Homeland Security (DHS), Office of the immigration Detention Ombudsman (OIDO), Case Management Division. OIDO is responsible for independently and impartially resolving complaints received from and on behalf of aliens in immigration detention and for providing oversight of immigration detention facilities within the purview of DHS.

·       The incumbent of this contract position is responsible for conducting frequent site visits at immigration detention facilities, in teams with other federal and contract personnel, within a specified region and district. Additionally, responsible for identifying, analyzing, and seeking to resolve complaints related to the conditions of immigration detention.

·       Each Immigration Detention Case Manager will report to their designated Supervisory Immigration Detention Case Manager.

 

Required Education

·       Bachelor’s degree in social work, Latin American Studies, Liberal Arts, or an equivalent degree. Degree issuing institution and or program shall be accredited by an entity recognized by the U.S. Department of Education

 

Required Experience

·       At least two years of related experience (e.g., experience providing services to victims, experience working with immigrants or foreign-born individuals) and have knowledge of program objectives, policies, procedures, and requirements conducting a case management program at a local level.

·       Experience working in or with victims or individuals in a confinement setting.

·       At least two years of experience providing services to vulnerable populations.

·       Experience with and an understanding of situations that contribute to family stress, problems, and crisis situations.

 

Required Licensure/Certification

·       As per CDC guidelines – candidates must provide proof of a negative TB skin test, as well immunization from the following diseases: Hepatitis B, MMR, Varicella, and Influenza.

 

Required Knowledge, Skills, and Abilities

·       Fluency in English

·       Knowledge of the case management process commensurate with training and education at a minimum at the bachelor’s level.

·       Preferred fluency in Spanish or Portuguese.

·       Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint.

 

Major Duties and Responsibilities

OIDO Case Intake

·       Act as a contracted representative of OIDO, providing explanation of the work and background of the office to detainees and ICE/CBP staff during on-site detention visits.

·       Hold case intake sessions where detainees may have one-on-one interviews and file formal case inquiries to OIDO.

·       Identify, analyze, and seek to resolve complaints related to the conditions of immigration detention.

·       Input cases into proprietary OIDO case management system and triage as needed.

·       Resolve cases on-sight if appropriate / applicable.

·       Conduct post-site visit research and review of cases to resolve and/or refer cases as needed.

Internal / External Outreach

·       Facilitate communication between detainees and detention staff regarding the compliance of applicable agency policies and detention standards. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant detainees, requests for additional resources for detainees.

·       Address facility staff questions or concerns related to specific detainees.

·       Conduct informational sessions where staff can learn and share best practices and responses regarding issues that commonly affect detainee populations (e.g., trauma, abuse, sexual assault, domestic violence, human trafficking, child abuse).

·       Coordinate site-visit meetings with detention staff to discuss findings and potential resolutions to problems.

·       Provide additional services that will support an effective and efficient custody environment, as determined by facility and OIDO leadership.

·       Provide data and reports on the program.

·       Liaise and partner with local, national, and international resources regarding detainee access to resources.

Other

·       Collaborate on, implement, and evaluate facility programming that addresses and supports an impartial and objective approach.

·       To advance the mission of the program and enhance the Immigration Detention Case Manager knowledgebase, the Immigration Detention Case Manager may travel to headquarters and/or other relevant sites, as needed, to participate in training events.

·       Other duties as assigned.

 

Duty Hours/On-Call Requirements

·       This full-time position requires availability to workdays, specific hours determined by the facility and the program. This position does not require on-call duty, and there is no overtime permitted.

 

Security and Other Positions

·       Human Resources Management and Services, Office of the Chief Human Capital Officer, Department of Homeland Security/HQ (HRSO) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.

·       A Complete Favorable Fitness Determination must be rendered by HRSO upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.

·       Must be a U.S. citizen.

Physical Demands

·       Must be able to perform the duties in a fast-paced environment.

·       The work requires travel to oversee site visit operations at detention facilities within the assigned region. During such travel, the position requires performance of duties in what may be a stressful and austere environment without physical limitations. Must be capable of standing on hard services (cement floors) for long periods of time.

·       When not traveling, the incumbent will be assigned to traditional office work. No special physical demands are required to perform such work.

 

Travel Requirement

·       Workday travel and/or overnight travel may be required.

·        Travel is reimbursed by the government per the FAR guidelines.

 

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

 Position descriptions serve as a guideline and may not be construed as a guarantee of employment.  Summit is an at-will organization.