General:

·       This position is located in the Department of Homeland Security (DHS), Office of the Immigration Detention Ombudsman (OIDO), Case Management Division.

·       OIDO is responsible for independently and impartially resolving complaints received from and on behalf of aliens in immigration detention and for providing oversight of immigration detention facilities within the purview of DHS.

·       The Supervisory Immigration Detention Case Manager will support OIDO Regional leadership by providing professional management support services to contracted Immigration Detention Case Managers.

·       The Supervisory Immigration Detention Case Manager will be responsible for managing a team of Immigration Detention Case Managers who conduct frequent site visits at immigration detention facilities, in teams with other federal and contract personnel, within a specified region and district, to identify, analyze, and seek to resolve cases related to the conditions of immigration detention.

·       The Supervisory Immigration Detention Case Manager is also responsible for analyzing business processes and programming used by the Immigration Detention Case Managers in the field, recommending program improvements to the Immigration Detention Case Managers, and completing high-profile and/or quick turnaround tasks associated with the program.

 

Required Education

·       Bachelor’s degree in social work, Latin American Studies, Liberal Arts, or an equivalent degree. Degree issuing institution and or program shall be accredited by an entity recognized by the U.S. Department of Education.

 

Required Experience

·       At least five years of related experience.

·       Experience and knowledge of managing program objectives, policies, procedures, and

·       requirements for conducting a case management program.

·       Managing a team of ten or more employees.

·       Experience in small- to mid-size team management, schedule coordination, program

·       planning, and forecasting team workloads.

·       As per CDC guidelines – candidates must provide proof of a negative TB skin test, as well immunization from the following diseases: Hepatitis B, MMR, Varicella, and Influenza.

 

Required Knowledge, Skills, and Abilities

·       Fluency in English

·       Preferred fluency in Spanish or Portuguese.

·       Knowledge of the case management process commensurate with training and education at a minimum at the bachelor’s level.

·       Knowledge of, and moderate proficiency in, Microsoft Office programs to include Word, Excel, Outlook, and PowerPoint.

Major Duties and Responsibilities

·       Supervises and directs the efforts of a diverse workforce of contract Immigration Detention Case Managers, and as such, assigns work based on mission priorities, requirements, effectiveness, and capabilities of employees; develops and maintains effective work plans that help to ensure timely performance and completion of objective standards; provides advice and instruction to accomplish assigned functions; and evaluates performance of subordinates.

·       Manages human resource and administrative duties, including but not limited to establishing schedules and managing leave requests; reviewing and addressing employee complaints; implementing minor disciplinary measures such as warnings and reprimands; recommending adverse action in more serious cases; and referring group grievances or more serious complaints to appropriate channels.

·       Identifies training and professional development needs of contractors and provides or makes provisions for training as required.

·       Provides feedback and recommendations regarding improvements to the office’s case management system and issues regarding systems access, usability, and data management. May also be required to assist with research and analysis projects by reviewing, editing, and revising written work product including routine stakeholder correspondence; internal, external, and interagency correspondence; and formal presentations or recommendations.

·       Serves as a senior and expert analyst on immigration detention.

·       Serves as a technical expert and analyst on issues related to immigration detention, including conditions of detention and Department policies and procedures. Reviews individual cases and research legal and factual issues. Communicates appropriately with Department components related to the escalation of complex and sensitive inquiries. Consults with all levels of management and staff to resolve emerging problems.

·       Collects case data, performs analyses and evaluations, and works with other OIDO divisions to evaluate trends to determine whether existing or proposed programs accomplish Department objectives. Develops reports, issue papers, and recommendations on existing or potential problem areas, trends, and significant program deficiencies.

·       May assist in making recommendations to change laws, regulations, policies, and procedures within the Department of Homeland Security (including OIDO, ICE,CBP), contributing to the Detention Ombudsman's mandate to provide oversight of the immigration detention facilities under the Department’s purview.

·       Engages with other Federal agencies and components, community-based organizations, national and regional advisory groups, academic institutions, public policy institutions, and the public regarding the work of the Office.

·       Work closely with the OIDO Regional Manager to coordinate and manage fluctuating staff schedules to meet OIDO mission and production goals.

·       Ensures Immigration Detention Case Managers meet their productivity goals.

·       Ensures Immigration Detention Case Managers appropriately address ICE/CBP, and facility staff questions or concerns related to specific detainees.

·       Ensures Immigration Detention Case Managers are providing informational sessions that meet the standards developed by OIDO.

·       Ensures Immigration Detention Case Managers appropriately resolve cases.

·       As appropriate, coordinate effectively with ICE/CBP personnel regarding OIDO related programs.

·       Provides assistance and guidance to the Immigration Detention Case Managers as issues or questions arise.

·       Helps in training and onboarding new Immigration Detention Case Manager employees.

·       Provides data and reports on the implementation of Immigration Detention Case Manager program duties, including ad hoc reports on upon request.

·       Ensures appropriate training, guidance and oversight is given to Immigration Detention Case Managers in support of meeting the Case Intake and Internal/External Outreach goals.

 

Duty Hours/On-Call Requirements

·       This full-time position requires the availability to work weekdays, with specific hours determined by the Program Office. This position does not require on-call duty, and there is no overtime permitted.

 

Security and Other Requirements

·       The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.

·       A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.

·       Must be a U.S. citizen.

 

Physical Demands

·       Must be able to perform the duties in a fast-paced environment.

·       The work requires travel to oversee site visit operations at detention facilities within the assigned region. During such travel, the position requires performance of duties in what may be a stressful and austere environment without physical limitations. Must be capable of standing on hard services (cement floors) for long periods of time.

·       When not traveling, the incumbent will be assigned to traditional office work. No special physical demands are required to perform such work.

 

Travel Requirement

·       Workday travel and/or overnight travel may be required.

·       Travel is reimbursed by the government per the FAR guidelines.

 

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

 Position descriptions serve as a guideline and may not be construed as a guarantee of employment.  Summit is an at-will organization.