Essential duties & Responsibilities:

Responsible for fielding all help desk calls, emails, and support tickets.  Interaction with end users will be via phone, email, chat, and support tickets.

Education/Certification Requirements:

·         CompTIA A+ certificate for Information Awareness Technical Level I (IAT-I) or higher

·         IAT-II or applicable certs  

·         CompTIA Security+

·         MCTS Windows 7

Experience Requirements:

·         Experience in providing tier one or tier two technical support through a call center environment

·         Extensive experience with Microsoft operating systems

·         Experience with troubleshooting external devices using various Microsoft operating systems

·         Experience in basic installation and removal of applications using various Microsoft operating system

Must be able to pass a background check (NACI)

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NOTE: This position is contingent upon contract award

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment.  Summit is an at-will organization.