Telecommunications Mechanic - Fort Indiantown Gap, Annville PA
DoD Secret clearance required
COMPTIA Security+ CE certification required
Title: Telecommunications Mechanic II
Work location: Fort Indiantown Gap, Annville PA 17003
Job Summary:
The Telecommunications Mechanic is responsible for configuring, maintaining, updating,
and troubleshooting mobile devices (both Android and iOS) and Video
Teleconferencing Systems. This work is completed through the Remedy ticket
management system. The Telecommunications Mechanic also ensures the proper
functioning of conferencing equipment for routine customer use at the work
site.
Related work experience required (# of years): 4 years desired (2 years minimum) in mobile device maintenance and operations. 4 years desired (2 years minimum) administering and maintaining video teleconferencing systems and services relating to the video teleconferencing field including maintenance, troubleshooting, installation, and configuration. The ideal candidate will have at least basic experience with installing, configuring, operating and maintaining mobile device software updates and ensuring functionality of mobile devices for customer use.
Education/Degree: Bachelor's degree preferred in audio/video technology, computer science, engineering, business, or other related discipline; or equivalent combination of education, training and experience.
Knowledge, skills
& abilities:
- Understanding of video teleconferencing products
- Understanding of
Android and iOS software, functions, common issues, and device solutions
- Understanding of and ability to operate conferencing equipment including
scheduling audio/video conferences and coordinating the maintenance of this
equipment
- Ability to work with remedy ticket management in order to ensure all required information is collected and entered into the tracking system
- Must be able to read
and write effectively in English.
- Must embrace safety principles of Summit to include; adhering to safe work
practices and standards while performing daily tasks, taking responsibility for
own and coworkers’ safekeeping and encouraging others to work safely.
- Must maintain a positive work atmosphere by behaving and communicating in a
manner to get along with customers, clients, co-workers and management.
- Must perform work activities requiring interaction, negotiating, instructing,
supervising, persuading or speaking with others.
- Must be able to work under supervision and respond appropriately and
professionally to criticism from a supervisor.
- Must be able to
identify and analyze technical problems with customer conferencing systems and
work efficiently to solve the problems
- Must have excellent time management and organizational skills
- Must have the ability and willingness to learn multiple skill sets.
Training & Certifications:
- Must have COMPTIA Security+ CE certification.
Summit is an equal opportunity/affirmative action employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin,
disability or veteran status. VEVRAA Federal Contractor. Summit
gives preference to protected veterans.
Position descriptions serve as a guideline and may not be construed as a
guarantee of employment. Summit is an at-will organization.