Tier 1 / Help Desk Task Lead (ARNORTH)

Tier 1 / Help Desk Task Lead

Location: Fort Sam Houston, TX
Clearance: Top Secret (required)
Employment Type: Full-Time | Contract Support

Position Summary
The Tier 1 Task Lead provides senior leadership and technical direction for the Service Desk/Help Desk supporting approximately 900 users and 1,200 endpoints across NIPRNET environments.

Key Responsibilities

Supervise Tier 1 Help Desk personnel in multi-shift operations
Oversee incident response, troubleshooting, and escalation
Ensure performance metrics and service level requirements are met
Provide senior-level technical guidance and system configuration oversight

Required Qualifications

Active Top Secret clearance
DoD 8570 IAT Level I certification (Security+ or equivalent)
Minimum 10 years IT customer support experience
Minimum 6 years supervisory experience
Strong knowledge of Microsoft environments, Active Directory, SaaS tools

*Position contingent on contract win.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

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VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.