System Support Representative

Company Title: System Support Representative (SSR)
Work location: Barksdale AFB, LA

Top Secret Clearance Required

Related work experience required (# of years) : 4 years desired in administering and maintaining computer systems; preferably within the; Or Technical School Certificate related to computer systems

Education/Degree (Required or Preferred) : Bachelor's degree preferred in technical area, Information Systems, Engineering, Business, or other related discipline; or equivalent combination of education, training, and experience.

Job Summary:
Provide technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments at assigned sites. Under certain circumstances, deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States.

Nature of Assignment:
Knowledge, skills & abilities:
Must be able to obtain DoD 8570 Level 2 certification within 6 months of start
Understanding of aviation mission planning concepts is desired
Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems is desired
Must be able to accomplish basic file download, manipulation, installation, and operation.
Must have knowledge of networking hardware/software and communications over classified and unclassified government networks.
Understanding of mission-planning systems functions and external interfaces, such as geospatial and intelligence data sources desired
Must possess knowledge of computer security procedures. Must be capable of effective communication and presentation skills to deliver technical briefings and trainings
Understanding of mission planning system functions, data requirements and external interfaces is desired
Understanding of software configuration management principles is desired

Training & Certifications: (Desired):
DoD 8570 IAT Level 2 certification (CompTIA Security+ or equivalent) required within 6 months of hire

Guidelines (level of supervision required to perform):
Must be able to work independently but within the framework established by the supervisor and/or customer.

Complexity of tasks/responsibilities:
Must be able to identify and analyze technical problems with mission planning systems and decide course of action to resolve problem
Must be able to work independently and with minimal supervision

Work Scope (Duties & Responsibilities):
Support primary and secondary customers by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software
Analyze software, hardware, and system malfunctions, and implement corrective actions
Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required
Support unit needs during exercises, daily training, deployments, and real-world contingencies. Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility

*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.
Essential Requirements:
Must be able to secure and maintain a security clearance at the Secret level.
Must be able to read and write effectively in English.
Must embrace safety principles of Summit to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers’ safekeeping and encouraging others to work safely.
Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.
Must perform work activities requiring interaction, negotiating, instructing, supervising, persuading or speaking with others.
Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.
With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.
Must be able to work within the shift hours of 6:00 a.m. and 6:00 p.m.
Physical requirements – Must be medically and psychologically ft for deployment as defined in DoDI 3020.41, Enclosure 3.
Travel requirements – May be required to travel locally on a regular basis. Must be willing to deploy under peacetime and armed hostility conditions to support assigned units in a theater of operations of the U.S. Armed Forces deployed outside of the United States.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

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