The Guest Services Coordinator is a point of contact and link between employees, internal departments, and external parties, including vendors, contractors, and board members. Handles clerical and administrative duties; provides support to all guests and assists with event needs and ensures that the office operates smoothly.

Essential Duties and Responsibilities

·        Greets guests using interpersonal communication skills to facilitate services and deliver a world-class guest experience.

·        Monitor all activities in and out of the building lobby including deliveries and directing service providers.

·        Answer a high volume of incoming phone calls and emails.

·        Schedules and coordinates appointments and meetings for all board/conference rooms in the facility and serves as the primary onsite registrar for meetings and events when needed.

·        Deliver all mail and packages to ISA staff mailboxes/mail room.

·        Maintain a safe, secure, and pleasant work environment.

·        Accommodate general and unique requests as needed.

·        Other duties as assigned.

 

Competencies

·        Able to work independently or cooperatively with others on a team.

·        Ability to analyze problems, develop a path toward problem-solving, and manage the process to completion.

·        Capacity to make decisions and communicate with tact and professionalism.

·        Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting priorities.

·        Strong written and oral communications.

·        Excellent interpersonal, analytical, management, and organizational skills and attention to detail.

·        Ability to organize a daily workload by priorities.

·        Demonstrate high-level proficiency with office technology and equipment, including printers, copiers/fax machines, scanners, personal computers, and electronic communications devices and their associated applications, including the Microsoft Office suite.

·        Professional appearance and courteous manner.

·        Clear, polite phone voice.

·        Provide excellent customer service.

 

Required Qualifications

·        Three-five years of experience in office administration/customer service

Preferred Qualifications and Skills

·        Associate’s degree in the related service industry.

 

Physical Requirements

·        Normal office working conditions.

·        Minimum travel.

·        Must be available before and after normal operating hours when needed.

·        Some physical demands – may need to lift between 35-50 lbs.