Illinois Soybean Association (ISA) is a statewide organization that strives to enable Illinois soybean producers to be the most knowledgeable and profitable soybean producers in the world.

The Guest Services Associate serves as a point of contact and link between employees, internal departments, and external parties, including vendors, contractors, and board members. Handles clerical and administrative duties; provides support to all guests and assists with event needs, and ensures that the office operates smoothly.

Essential Duties and Responsibilities

·         Greets guests using interpersonal communication skills to facilitate services and deliver a world-class guest experience.

·         Monitor all activities in and out of the building lobby.

·         Answer a high volume of incoming phone calls and emails.

·         Schedules and coordinates appointments and meetings for all board/conference rooms in the facility.

·         Participate actively in the planning and execution of company events.

·         Deliver all mail and packages to ISA staff.

·         Maintain a safe, secure, and pleasant work environment.

·         Serves as a backup minute taker for meetings.

·         Accommodate general and unique requests as needed.

·         Other duties as assigned.

 

Competencies

·         Able to work independently or cooperatively with others on a team.

·         Ability to analyze problems, develop a path toward problem-solving, and manage the process to completion.

·         Capacity to make decisions and communicate with tact and professionalism.

·         Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting priorities.

·         Strong written and oral communications.

·         Excellent interpersonal, analytical, management, and organizational skills and attention to detail.

·         Ability to organize a daily workload by priorities.

·         Demonstrate high-level proficiency with office technology and equipment, including printers, copiers/fax machines, scanners, personal computers, and electronic communications devices and their associated applications, including the Microsoft Office suite.

·         Professional appearance and courteous manner.

·         Clear, polite phone voice.

·         Provide excellent customer service.

 

Required Qualifications

·         Three-five years of experience in office administration/customer service

Preferred Qualifications and Skills

·         Associates degree in related service industry.

 

Physical Requirements

·         Normal office working conditions.

·         Must be available to travel offsite for meetings/events when necessary.

·         Must be available after hours and on weekends to troubleshoot problems that may arise.

·         Some physical demands – may need to lift between 35-50 lbs.