EV Connect is a leader in enabling electricity as a transportation fuel and we are creating a more robust and reliable EV ecosystem. Listed in TIME as one of the 100 most influential companies of 2022, EV Connect provides an innovative open software which creates a truly unique and reliable experience for our customers. Companies across multiple industries have continued to choose EV Connect as their guide through the process of actualizing their goal of having an EV solution since 2009.
We are searching for a talented and driven Implementation Associate to support our EVSE Deployment Operations team. In this position, you will drive the onboarding process of our clients as they install EV infrastructure across the country at charging hubs, fleet depots, airports, hotels, government facilities, schools, parking lots and multi-dwelling units. Orders range from deployment of our software to a client’s existing EV infrastructure to full procurement of EV chargers, engagement with installers and commissioning of units. This role is responsible for ensuring all aspects of the onboarding process are executed upon in a timely fashion post the sales transaction through formal commissioning. You will be guiding EV Connect clients through the Customer Journey and collaborating with support functions within the company complete all required deliverables while managing changes and resolving issues along the way.
Key Responsibilities:- Drive Deployment order through the Customer Journey process
- Ensure SLAs are met throughout execution
- Provide world-class customer service throughout the onboarding to ensure clients are informed of all key developments such that EV Connect receives a high Customer Satisfaction rating on each deployment
- Manage all changes using the Change Management Process
- Maintain up to date project status records in reporting tools
- Engage procurement team to deliver chargers to clients on-time
- Create strong relationships with key internal and external stakeholders
- Support continuous improvement initiatives within the Deployment Operations team
Qualifications:
- Bachelor’s degree in engineering or equivalent
- 2-5+ years of experience in commercial and/or electrical industry (may include project management, estimating, field experience and/or configured products)
- Based in United States, preferably in the eastern time zone
- Demonstrates impeccable customer service and communication skills (written and verbal)
- Ability to manage multiple orders concurrently
- Excellent organizational skills and the ability to lead others
- CAPM preferred
- Comprehensive understanding of the EV charging ecosystem is preferred
About EV Connect:
EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.
Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across 41 states in the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Connect's reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.
Our Benefits:
Paid time off (vacation and flex time), covered parking, free EV charging, office one block from Metro stop, health insurance, life insurance, dental insurance, 401k, workplace perks such as free healthy snacks, drinks and coffee.
EV Connect is an Equal Opportunity Employer and requires proof of eligibility to work in the U.S.