Ready to help build a more sustainable future through electric vehicles? Then we want to talk to you!
EV Connect believes in electricity as a fuel to help solve the challenges we face with climate change and pollution. That’s why we’ve developed the most flexible and reliable EV charging solutions on the market, giving businesses and organizations everywhere the resources they need to service a growing number of EV drivers.
We are seeking a talented Customer Engagement Manager to lead customer training, configuration, integration, and consultation for our SaaS and API platform offerings that connect charging stations, drivers, vehicles, sites, and utilities across a variety of smart charging applications and solutions. Your touch will help deliver products that are transforming an industry and will power the future of EV charging. We're looking for a teammate who is customer focused, dedicated, and able to manage multiple implementations at once and keep deadlines.
Key Responsibilities:
- Lead customer training, configuration, integration, and consultation for EV Connect’s SaaS and API platform offerings
- Liaise with project managers to coordinate software development and hardware deployment tasks and work with other internal teams to support customers as needed
- Ensure on-time and in-scope onboarding through effective planning, technical dependency & risk management, and strong communication with internal and external stakeholders
- Drive continuous improvement of onboarding process, streamlining the process and increasing customer satisfaction where possible
- Provide status reports to management
- Be a product expert and maintain knowledge of EV Connect’s offerings and processes
Position Requirements:
- 5+ years of relevant experience at a B2B SaaS organization; IoT and/or energy industry experience is a plus
- Understanding of APIs and ability to guide clients through technical integrations
- Experience with project management tools such as JIRA, Zoho, etc.
- Ability to lead and work collaboratively with cross-functional teams internally and externally
- Strong executor that can push through obstacles and challenges to get to the finish line while maintaining impeccable quality and integrity
- Excellent verbal and written communication skills and proven ability to communicate effectively with technical and non-technical individuals
- Comfortable working with offshore teams
- Bachelor’s degree in technical field; PMP certification is a plus
About EV Connect:
EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.
Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across 41 states in the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Connect's reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.
Our Benefits:
Paid time off (vacation and flex time), discounted health insurance, life insurance, dental insurance, 401k, telecommuting options.
EV Connect is an Equal Opportunity Employer and requires proof of eligibility to work in the U.S.