EV Connect is seeking an energetic problem solver to join our in-house technical support team. You will work directly with our customer support and HW vendor partners to troubleshoot and resolve EV charge station issues in the field and return stations to active service in the shortest possible timeframe.
The proper candidate will be comfortable with hardware and software technologies and able to execute effectively against demanding SLAs. Positive attitude, flexibility and a strong work ethic are critical to thriving in this position.
Summary of Duties and Responsibilities:
Troubleshoot and identify issues within rigorous SLA timelines
Monitor network for proper charge station function and identify issues before they become apparent to the customer
Manage and execute actions on service tickets in conjunction with internal and external teams and partners
Analyze and provide clear feedback regarding issues that arise with hardware and software
Work in conjunction with Hardware Partners and on-site technicians to guide resolutions for hardware issues in the field
Provide technical recommendations to internal and external teams to resolve possible network communication issues
Qualifications (You are):
A curious self-starter, able to work independently without excessive oversight
An effective multi-tasker than can set priorities and schedule work activities
A critical and analytical thinker with a passion for solving customer issues
A strong communicator capable of interacting professionally with colleagues, partners and customers in high pressure, time sensitive, environments.
Willing to work flexible hours and overtime on short notice as customer escalations require
Available to be “on call” after normal working hours on a periodic basis
Comfortable around a computer with experience in MS Office Suite, plus one or more Cloud-based ticket management systems such as Zendesk
Familiar with electrical/electronic concepts and applications
Familiar with cellular and Wi-Fi network communications fundamentals
Education:
Associates Degree or equivalent in electronics, computer science or related technical discipline is required
Experience:
3-5 yrs. of relevant experience in technical support, computer / network programming, electrical contracting, customer support or related area
About EV Connect:
EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.
Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across 41 states in the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Connect's reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.
Our Benefits:
Paid time off (vacation and flex time), discounted health insurance, life insurance, dental insurance, 401k, telecommuting options.
EV Connect is an Equal Opportunity Employer and requires proof of eligibility to work in the U.S.