EV Connect is seeking an energetic problem solver to join our in-house technical support team.  You will work directly with our customer support and HW vendor partners to troubleshoot and resolve EV charge station issues in the field and return stations to active service in the shortest possible timeframe.

The proper candidate will be comfortable with hardware and software technologies and able to execute effectively against demanding SLAs.  Positive attitude, flexibility and a strong work ethic are critical to thriving in this position.

Summary of Duties and Responsibilities:

  • Troubleshoot and identify issues within rigorous SLA timelines

  • Monitor network for proper charge station function and identify issues before they become apparent to the customer

  • Manage and execute actions on service tickets in conjunction with internal and external teams and partners

  • Analyze and provide clear feedback regarding issues that arise with hardware and software

  • Work in conjunction with Hardware Partners and on-site technicians to guide resolutions for hardware issues in the field

  • Provide technical recommendations to internal and external teams to resolve possible network communication issues.


Qualifications (You are):


  • A curious self-starter, able to work independently without excessive oversight

  • An effective multi-tasker than can set priorities and schedule work activities.

  • A critical and analytical thinker with a passion for solving customer issues

  • A strong communicator capable of interacting professionally with colleagues,

  • partners and customers in high pressure, time sensitive, environments.

  • Willing to work flexible hours and overtime on short notice as customer escalations require

  • Available to be “on call” after normal working hours on a periodic basis

  • Comfortable around a computer with experience in MS Office Suite, plus one or more Cloud-based ticket management systems such as Zendesk

  • Familiar with electrical/electronic concepts and applications

  • Familiar with cellular and Wi-Fi network communications fundamentals


Education:

  • Associates Degree or equivalent in electronics, computer science or related technical discipline is required.


Experience:

  • 3-5 yrs. of relevant experience in technical support, computer / network programming, electrical contracting, customer support or related area.


About EV Connect

EV Connect is the home of the most innovative, robust, and feature-rich cloud-based software platform for managing electric vehicle (EV) charging stations, their interaction with utilities and the driver experience. The world’s largest companies from enterprise, to hospitality and retail, to universities and government facilities leverage the EV Connect platform to bring simplicity and flexibility to their EV charging initiatives.

Established in 2009, EV Connect customers include Yahoo!, Marriott, Hilton, Western Digital, Electrify America, ADP, Los Angeles Metropolitan Transportation Authority, New York Power Authority, and numerous municipalities. For more information, please visit www.evconnect.com and follow us on twitter @EVConnect and LinkedIn and Facebook.

Our Benefits and Perks:

Paid time off (vacation and flex time), covered parking, free EV charging, office one block from Metro stop, health insurance, life insurance, dental insurance, 401k, telecommuting options, workplace perks such as free healthy snacks, drinks and coffee.


EV Connect is an Equal Opportunity Employer and requires proof of eligibility to work in the U.S.



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