About EV Connect: 

EV Connect developed and operates the industry’s most robust and flexible cloud-based platform for the management of the Electric Vehicle (EV) ecosystem. The EV Connect platform provides charge station-agnostic command & control; enterprise and energy systems integration via an open API; driver communications and support; and demand-response functionality across multiple charging networks. Leveraging its cloud-based platform, EV Connect is a leading provider of electric vehicle (EV) charging solutions for commercial, enterprise, hospitality, university and government facilities.  

 

Established in 2009, EV Connect’s customers include Yahoo!, Hilton Worldwide, Western Digital, ADP, Dell, Lockheed Martin, California Department of Transportation, Los Angeles Metropolitan Transportation Authority, New York Power Authority, and numerous other businesses and municipalities. For more information, please visit:  www.evconnect.com.

 

Overview

Provides technical support for EV Connect drivers and site host customers. This role will be responsible for the following:

 

Typical Functions

·           Remotely test and commission new stations upon installation.

·           Research, troubleshoot, and resolve issues with EV Connect network charging stations.

·           Assist in application testing, network analysis, and general troubleshooting of unit stations.

·           Actively engage with technicians and manufacturers in resolving station issues.

·           Collaborate with Deployment and Customer Support teams to establish or reinstate unit performance.

·           Provide detailed documentation of all technical issues within CRM ticketing system

·           Establish and standardize procedures for station resolution and maintenance

·           Contribute to the EV Connect product and technical knowledge base

·           Provide technical guidance to product development and product management teams.

 

Experience:

·           2-3 years of technical support experience.

·           Proficient CRM ticket documenting skills

·           Basic networking knowledge of TCP/IP, DHCP and cellular networking.

·           Help desk experience is desired

·           Excellent interpersonal skills

·           Excellent verbal and written communication,

·           Excellent listening and follow-up abilities.