About EV Connect:  

EV Connect developed and operates the industry’s most robust and flexible cloud-based platform for the management of the Electric Vehicle (EV) ecosystem. The EV Connect platform provides charge station-agnostic command & control; enterprise and energy systems integration via an open API; driver communications and support; and demand-response functionality across multiple charging networks. Leveraging its cloud-based platform, EV Connect is a leading provider of electric vehicle (EV) charging solutions for commercial, enterprise, hospitality, university and government facilities.  

 

Established in 2009, EV Connect’s customers include Yahoo!, Hilton Worldwide, Western Digital, ADP, Dell, Lockheed Martin, California Department of Transportation, Los Angeles Metropolitan Transportation Authority, New York Power Authority, and numerous other businesses and municipalities. For more information, please visit:  www.evconnect.com.

We are seeking an experienced Customer Support Specialist to be the voice of our organization as they assist and communicate with our customers on a daily basis.  The proper candidate will be able to successfully multitask and problem solve while working within our Customer Experience Team to provide our customers with the best possible experience.  Positive attitude and a strong work ethic are critical to thriving in this position.  

 

Experience and Skills: 

 

·         2 years of Customer service experience required.

·         background or interest in electric vehicles, alternative transportation, or sustainability issues. 

·         Strong multi-tasking and organizational skills  

·         Detail-oriented  

·         Fantastic written and verbal communication

·         Strong team player with a positive attitude

·         Experience with using CRM software preferred

 

Responsibilities

 

·         Answer numerous phone and email communications from our customers

·         be the main point of contact between our technical support team and the customer

·         identify and document EV station issues using our CRM software

·         Educate and excite drivers and station owners on our software. 

·         use problem solving skills to determine problem cause and implement solution.

·         recognize process failures and assisting in developing process improvements

·         Prepare custom reports on customer’s request.