Position Summary: Manage the development and delivery of various payments-related compliance and risk management consulting services (ACH Compliance Audits and Risk Assessments, Remote Deposit Capture Audits and Risk Assessments, Wire Transfer Audits and Risk Assessments, and more). Maintain a high level of proficiency with industry rules and regulations, in order to advise clients and recommend sound compliance and risk management practices. Assist in development and ongoing improvement of audit and risk related consulting products and services. Professionally and knowledgeably represent and market the company's services to members and clients. This individual will also deliver select training sessions (in-person, teleseminars, webinars, and customized training) on an as needed basis and handle member calls related to ACH rules interpretation and other payments issues.
• Actively participate in the planning and execution of payments-related audits, assessments and special consulting projects for the company's clients
• Learn, understand, and implement industry audit requirements and the company's risk-based audit methodology
• Travel to client work sites and professionally interact with client personnel to efficiently and effectively complete engagements
• Analyze client processes, procedures and data
• Identify opportunities to improve our clients' payments and risk management operation
• Summarize findings; develop and present formal report of findings to client project team and management
• Contribute to achieving annual budget projections for revenue and expense associated with Risk Management Services
• Contribute to the accomplishment of ePayAdvisors' strategic goals and objectives, as well as individual goals
• Contribute articles and serve as a publications contributor for the association's communications vehicles relating to risk management and other topics, as appropriate
• Provide assigned reporting within the required timeframes to promote operational efficiency and quality customer service
• Adhere to ePayAdvisors' Core Values and Mission
• Act as product manager for Risk Management Services as assigned
• Acquire new clients
• Cross-sell existing clients on additional services
• Conduct select training sessions for Payments Education (In-Person, Teleseminars, Webinars, Webcasts and Customized Training) as needed
Competencies: To perform the job successfully, an individual should demonstrate the following.
Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Collaboration - Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Bachelor's degree (B. A.) from four-year college or university preferred; or three to five years related experience and/or training; or equivalent combination of education and experience. Experience in financial services and electronic payments industry preferred.
Additional Skills & Experience: The individual in this position must be passionate about their work, client service focused, and results oriented. They must be detail-oriented with the ability to define problems, collect relevant data and recommend improvements/corrective actions. They must have a demonstrated ability to understand complex issues, establish facts and draw valid conclusions. They must be able to effectively organize, manage and track multiple projects simultaneously. The individual in this position must be dedicated, self-motivated and be able to exercise sound judgment. They must also be able to work independently and in a team environment and be client service oriented.
Locations: North Carolina, Texas, and Virginia preferred. Other locations may include Alabama, Florida, Louisiana, New Mexico, and West Virginia.
Business Hours, Local Time: 8:30 am - 5:00 pm, Monday - Friday. (Federal Reserve Bank Holidays are observed.)
Comprehension Ability: Excellent verbal and written communication skills required. Ability to read, analyze, and interpret complex documents, professional journals, technical procedures and government regulations. Ability to respond effectively and handle sensitive information, inquiries or complaints. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Ability to calculate figures and apply concepts of basic algebra and statistics.
Reasoning Ability: Ability to handle complex topics. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills: To perform this job successfully, the individual should have above average knowledge of systems and software used by the industry. This includes but is not limited to email, word processing and spreadsheets; accounting systems and core bank operations software; project management, reporting and database software/systems. Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel and PowerPoint) is preferred.
Certificates and Licenses: One or more of the following payments related accreditations required: Accredited ACH Professional (AAP), National Check Professional (NCP), and Certified Treasury Professional (CTP). One or more of the following audit/compliance related accreditations preferred: Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified Financial Services Auditor (CFSA), Certified Anti-Money Laundering Specialist (CAMS), NAFCU Certified Compliance Officer (NCCO), and Certified Regulatory Compliance Manager (CRCM).
Supervisory Responsibilities: This position has no supervisory responsibilities.
Work Environment: This position requires regular and frequent travel. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and use hands to finger, handle, or feel. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.