ePayResources is hiring to fill three open positions in our Education department. Location is flexible, however preference will be given to applicants currently residing in the states of Texas, Virginia, North Carolina and West Virginia in order to most efficiently support our members.
Summary: This position is responsible for supporting ePayResources’
mission to be the trusted advisor of choice for electronic payments education
and expertise. The individual in this
role will directly contribute to the association’s training and education services
objectives by designing,
developing, and delivering payments-related training programs, products and
services to meet the evolving educational needs of the association membership.
This individual will effectively and
professionally represent the company and its products and services through
direct interaction with members and non-members. This individual will serve as
one of the primary contacts for member calls related to regulatory rules
interpretation (IE: ACH, card, check, wire and related payment network rules; Regulation
CC, Regulation E, Uniform Commercial Code 4A,etc.) and other payments.
Essential Duties and Responsibilities include the following.
development, and delivery of payments-related education curriculum,
including but not limited to webinars and workshop presentations
- This includes creating, revising, and delivering various training program content as rules and regulations change to remain current with regulatory agencies
- Monitor and respond to calls and voicemails as they come in to the Payments Answerline™
- Design, develop and maintenance of payment-related publications
- Assist with ongoing maintenance of education content for accuracy and relevance
- Attend and/or speak at various payments related events at discretion of management
- Assist with education of company payments professional colleagues on current trends, new rules and regulations in the payments industry
- Assist in development of annual education catalog
- Assist with AAP, APRP and NCP Certification program curriculum development and delivery
- Contribute to the accomplishment of ePayResources’ strategic goals and objectives, as well as individual goals
- Adhere to ePayResources’ Core Values and Mission
- Represent ePayResources at events, member and non-member meetings, and other association-related activities, as needed
- Maintain ePayResources Certificate programs
- Support association in acquiring new members
- Support activities of the ePayResources Member Operations, Education and Rules Committees
- Identify and work to refer new Risk,
Compliance and Consulting engagements to ePayAdvisors
- Additional duties as assigned
Competencies: To perform
the job successfully, an individual should demonstrate the following.
Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
Communications - Exhibits good listening and comprehension. Expresses clear and concise ideas and thoughts in written and verbal form.. Keeps others adequately informed and uses appropriate communication methods.
Collaboration - Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact, professionalism, respect, and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds promptly to requests for service and assistance. Takes responsibility for own actions.
Problem Solving - Develops creative alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Bachelor's degree (B.A.) from four-year college or university preferred; and five to seven years related experience and/or training; or equivalent combination of education and experience. Interest in and ability to effectively train a variety of audiences, sometimes on complex topics. Experience in financial services and electronic payments industry preferred. Operational knowledge of payments services (ACH, Card, Check, Wire, RTP) a plus.
Additional Skills & Experience: The individual in this position must be passionate about their work, customer service focused, and results - oriented. They must be detail-oriented, with the ability to effectively organize, manage and track multiple projects simultaneously. They must be dedicated and self-motivated. They must have strong problem-solving skills and the ability to act independently with minimal direction and exercise sound judgment. They must also be able to work independently and in a team environment.
Locations: Texas, New Mexico, Louisiana, Virginia, North Carolina, West Virginia, Florida
Business Hours, Local Time: 8:30 a.m. – 5:00 p.m. (Monday – Friday. Office is closed during Federal Holidays)
Comprehension Ability: Excellent verbal and written communication skills required. Ability to read, analyze, and interpret contracts, business documents, technical and procedural manuals, and government regulations. Ability to respond to and effectively handle sensitive inquiries or complaints. Ability to develop and effectively deliver training curriculum, make persuasive speeches, and present controversial or complex topics to all levels of members’ staff and management.
Math Ability: Ability to calculate figures and apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to comprehend and educate others about complex topics.
Computer Skills: To perform this job successfully, the individual should have proficiency with Microsoft Office (Outlook, PowerPoint, Excel & Word). Knowledge of email, order processing, database, and web training software preferred.
Certificates and Licenses: One or more of the following accreditations preferred: Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), Certified Payments Professional (CPP), Certified Treasury Professional (CTP), Payment Card Industry Professional (PCIP), National Check Professional (NCP). Toastmasters Competent Communicator.
Supervisory Responsibilities: None
Work Environment: This position requires regular and frequent travel, both by car and air. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee is frequently required to sit and talk or hear, occasionally required to stand and use hands to finger, handle, or feel and is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.