POSITION: Intake Coordinator
CLASSIFICATION: Full time – 40 hours, non-exempt
REPORTS TO: CEO/COO or Programs Director and/or Executive Director
COMPENSATION: $26-29/hour + Benefits + Generous PTO
WORK SCHEDULE: Full time. Tuesday-Saturday.
The IC is the ASOH caseworker, responsible for recipient onboarding in a seamless and efficient manner to ensure ASOH is creating 3-4 homes per week.
DUTIES AND RESPONSIBILITIES
The IC is directly responsible for the following duties:
Recipients – The ICis responsible for onboarding recipients, scheduling all Home Creations in accordance with established processes, procedures and protocols; while working with the Community Engagement Coordinator to ensure the sponsors and/ or volunteers of HCs learn about the Recipient in advance of each HC.
Working with the CEC, the IC ensures Pay-it-Forward Alumna learn of all HC volunteering opportunities and empower them during the HC.
The IC creates a custom Resource Network for each Recipient. Working with the Program Director, the IC ensures that Recipients are connected with all resources that they need at the time of their HC, thereafter providing the PD with any needed insights the PD needs to most effectively provide ongoing wrap around support to Recipients.
Partners – The IC keeps abreast of all community partners’ offerings, to in turn offer Recipients additional support throughout their onboarding process.
Home Creation Prep & Warehouse Pickups – The IC ensures that the Home Coordinator and Logistics Coordinator have all details they need to prepare for Home Creations per established procedures.
Leading Home Creations – The IC may occasionally lead Home Creations, ensuring an upbeat and positive experience for all (per established procedures).
Resource Guide/Referring Agency Partners – The IC is responsible for maintaining relationships with all referring agencies, communicating ASOH’s services to any pertinent new staff they have. The IC regularly reviews the ASOH website to ensure all referring agencies are adequately listed. The IC is also responsible for remaining well familiarized with the Resource Network, and abreast of updates and new resources provided by the PD; while looking for opportunities to contribute to the growth of Resource Network by actively providing insight to the PD.
Data The IC works the RD and ED to create surveys to gather data to track the efficacy of the program.
Community Representation – Speaking at community events, referring agencies’ programs, conferences, etc as directed by PD and/or ED.
Duties and responsibilities may be added, deleted, modified or changed at any time at ASOH’s discretion. Changes may be made formally, informally either verbally or in writing.
· Working with computers, cameras, scanners, and other related equipment
· Public speaking to groups of 12 and more
· Motivating others
· Basic interior design understanding
· Using various data management software
· Communicating with persons outside the organization, supervisors, peers, etc
· Organizing, planning, and prioritizing work
· Thinking creatively and innovatively
· Updating and using relevant knowledge
· Making decisions and solving problems
· Scheduling work and activities
· Processing information and verifying accuracy of data
· Working directly with the public
· Establishing and maintaining interpersonal relationships
· Judging the qualities of things, services, or people
· Performing administrative activities
· Documenting/recording information and maintaining logs
· Evaluating information to determine compliance with standards/policies
· Monitoring and controlling resources
· Estimating the quantifiable characteristics of products, events, or information
KNOWLEDGE REQUIREMENT
Analytical Skills - Ability to process and analyze vague, abstract verbal and written instructions. Ability to visualize and assess abstract ideas and develop structured plans for implementation of marketing plans. Ability to read, analyze complex documents, and communicate analysis in oral and written form.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Communications and Media - Requires public speaking, phone conversations, use of email, writing letters and memos, face-to-face discussions with individuals or teams and contact with others.
English Language - Strong knowledge in reading, writing, and speaking of the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the Company.
Customer and Personal Service - Knowledge of principles and processes for providing superior customer and personal services.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Computers and Electronics - Working knowledge of email, social media networks, computers, smartphones, equipment, graphics software and CRM system.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Law and Government - Knowledge of applicable laws, regulations, and ordinances
WORK ENVIRONMENT
Lifting and moving - Requires ability to lift, move, transport, and stage furniture and other home goods sometimes in excess of 25 pounds.
Body positioning - requires using hands to handle, control, or feel objects, tools or controls and prolonged periods of standing and/or sitting
Competition - requires competition or awareness of competitive pressures
Conflict - requires dealing with potentially unpleasant, angry, or discourteous people, including conflict situations
Impact of decisions - requires making decisions that impact the results of co-workers, vendors, sponsors, donors, volunteers or the company
Opportunity to make decisions without supervision - Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
Level of challenge - requires being exact or highly accurate. Also requires repeating the same physical activities or mental activities over and over - often with freedom to determine tasks, priorities, and goals
Pace and scheduling - requires meeting strict deadlines and adhering to tight timelines
Personal Interaction - requires work with external individuals, organizations, businesses, or the public. Also, requires coordinating or leading others in accomplishing work activities and work with others in a group or team
Responsibility for Others - Includes responsibility for work outcomes, results, and safety of others
WORK SETTING - Requires working in office space as well as warehouse space in cold or hot conditions as well as outdoors in hot, cold, wet, humid and/or dry conditions. Work is often performed in recipients’ homes. Also, requires ability to climb stairs or hills at times while lifting. Work is often performed in warehouse settings with tight spaces for travel/access. Requires ability to lift, reach, hold and move heavy items, at times onto and from shelving units.
ACKNOWLEDGEMENT
Your employment relationship is and is intended to be at will. This job description contains the entire agreement between you and A Sense of Home as to the duration of your employment and the circumstances under which your employment may be terminated. Nothing contained in this, or any other materials generated by A Sense of Home or its employees, or any statement made by any employee of the organization, shall require the company to have “just” or “good cause” to terminate the employment relationship or to change the terms and conditions of your employment. Notwithstanding any disciplinary procedures or A Sense of Home rules or regulations, either you or A Sense of Home may terminate the employment relationship at any time, for any reason, with or without cause or prior notice. Further, A Sense of Home can demote, transfer, suspend or otherwise discipline an employee in its sole and absolute discretion. Nothing in this job description, or any other personnel documents creates or is intended to create a promise or representation of continued or indefinite employment or employment for a specific term, in a specific position, or at a specific rate of pay, or to prohibit A Sense of Home from terminating you for any reason even if previously agreed that such a reason would not result in termination.
I also understand that A Sense of Home has the right to change the compensation, assignments, duties, responsibilities, or geographical location of my job at any time, with or without cause.
Apply here. No phone calls or emails please.