JOB DESCRIPTION

POSITION: Temporary Community Engagement Manager  

CLASSIFICATION: Full time – 40 hours, non-exempt

COMPENSATION: $30-35/hr

REPORTS TO: Director

POSITION START: Training mid-April, Full time role begins 5/1/26

WORK SCHEDULE: Tuesday – Saturday, regular business hours and weekends/evenings as needed 

LOCATION: El Monte, CA

ORGANIZATIONAL MISSION

A Sense of Home strives to prevent homelessness by creating homes and an ongoing community of care for displaced individuals and families. At the moment of displacement an individual or family is at greatest risk of homelessness. We understand that to create a sense of home and sense of community is the most critical step towards preventing homelessness. The cycle of homelessness begins after an individual or family abruptly loses their home. By providing furniture and home goods with the support of a community of volunteers, A Sense of Home provides the necessary foundation needed for a family or an individual to rebuild their lives and improve outcomes for themselves and those around them.

Within a few days of the LA fires, A Sense of Home (ASOH) launched a new program, the Disaster Recovery Program (DRP), to meet the overwhelming need to help displaced families who fled the LA  fires. Based on our unique experience, we quickly deployed our systems, during this time of emergency to support those who lost everything in the fires. The DRP was launched to provide fully functioning home environments for our community members devastated by the fires. For the last 10 years ASOH has been perfecting its technology and operational systems to harness community volunteerism, and donated furniture and home goods to transform empty spaces into homes.

POSITION PURPOSE

ASOH is hiring a Temporary Community Engagement Manager (CEM) to provide maternity leave coverage for a staff member. This is a temporary role which will last for approximately three months – tentatively scheduled for May 1 through July 31, 2026. Ideally, the Temporary CEM will be available for training during late April.

 

The Community Engagement Manager (CEM) recruits, onboards and schedules volunteers,

and plays a central role in coordinating the distribution of household furnishings to program recipients, ensuring fulfillment of organizational mission and targets.

Within the DRP’s El Monte warehouse, volunteers select, design and stage the items for each home. They then welcome a recipient into the warehouse and reveal the staged rooms. After a community-building ceremony, the volunteers load recipients’ trucks while the individual or family enjoys lunch/ snacks and refreshments. The CEM ensures that volunteers treat each recipient with community love and dignity in the ASOH spirit. This position ensures that the recipients have the best possible experience, inspiring and motivating volunteers with the spirit of ASOH.

The CEM should value community building, kindness and have a desire to treat all with dignity and respect. The CEM should be uniquely industrious, innovative, creative, and can work in any environment, evaluate a scene, identify what is needed and execute upon it. The CEM must be a multi-talented self-starter, well equipped to oversee several moving pieces.

ASOH seeks a Temporary CEM who deeply respects the achievements, ethics, values and legacy of ASOH. This role is for an individual who can embody the ASOH mission at this unique moment in history, to propagate human connection and unity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Volunteers – The CEM supports key aspects of the DRP volunteer program, including:

  • Recruitment, onboarding, and management of volunteers
  • Taking a lead role in coordinating volunteers during Warehouse Home Creation sessions and other volunteer shifts at the El Monte warehouse
  • Managing the volunteer calendar, communications, and opportunities as they arise
  • Creating new opportunities to increase volunteer opportunities — whether is through “kit drives” or furniture building and other warehouse activities
  • Managing all volunteer related data on the ASOH app, Constant Contact and Etapestry

 

Sponsorships – The CEM assists with sponsor management, including:

  • Working closely with the Director to identify opportunities to create sponsored volunteer events
  • Onboarding sponsors in accordance with established procedures
  • Ensuring all sponsors and their volunteers are properly signed up in the ASOH APP
  • Managing all aspects of kit drives and kit making events

 

Administrative – The CEM is responsible for administrative duties including:

  • Promptly handling all volunteer and general email inquiries
  • Work within the app to link volunteers to recipients/home creations, upload photos
  • Troubleshoot and work to improve the ASOH app and website
  • Basic office/warehouse upkeep and housekeeping

Events - Assists with all aspects of events, including all pre and post-event tasks, working with event databases like OneCause, eTapestry, Constant Contact, the ASOH App.

Development and Communications- The CEM serves as a key point of contact between stakeholders (donors, volunteers, applicants, and staff) and leadership. Responsibilities include giving tours to donors or VIPs, and communications with foundations, corporations, etc as directed. The CEM handles various communication and fundraising tasks including:

  • All aspects of Constant Contact email programming, including upkeep, responding to replies, drafting newsletters and distribution
    • Write/produce monthly newsletter to volunteers + gather resources and create newsletter for recipients
  • Capture additional content and share content as directed 
  • Stay engaged and in touch with volunteers. Personal not just automated communications. Confirmation texts. Welcome emails.
  • Get to know volunteers and their interests, skills, connections. How can these be folded into the mix at ASOH DRP to further this project?
  • Keep copy and comms up to date
    • Equip volunteers with clear and consistent information
    • Update website to increase DRP representation, accuracy of program, visual clarity and finally, to differentiate it from FFYP to minimize any confusion
  • Document /photograph happenings at the warehouse
    • Upkeep organizational system / archive and label photos
  • Work with Comms director to get messages/needs out to broader ASOH community

Community Engagement and Relationship Management – The CEM assists with retaining existing new sponsors, community partners, brand partners, donors, volunteers while attracting new ones by:

  • Regularly search for opportunities to create campaigns to re-engage lapsed sponsors, donors, volunteers, and brand partners. 
  • In coordination with leadership, manage, and channel all inquiries from the press, influencers and requests for founder-as-a-speaker/panelist opportunities. 
  • Represent ASOH at speaking all events and presentations as assigned.
  • Support in maintaining presence in fire impacted communities, especially Altadena. Attend meetings, partner and promote other projects and resources, always have ear to ground to be in the know of what’s going on there, staying informed.
  • Volunteer recruitment, collaboration with other orgs, publications, schools, portals, etc. to bring volunteers in.
    • Foster relationships with volunteers and recipients, especially as they express interest in returning to warehouse to volunteer
    • Foster connections and relationships with community groups, schools, etc. in SGV area

Warehouse & Logistics – The CEM is responsible for ensuring that the warehouse is welcoming and orderly, while ensuring the warehouse complies with safety regulations and remains organized at all times for safety and optimal efficiency.

Staff Support: While the CEM will initially execute duties directly, they will support the hiring, training, and management of additional employees as determined by leadership.

Data & Evaluation: The CEM is responsible for the collection of volunteer, sponsor, and community

engagement data, tracking outcomes, and evaluating program success and impact, using our proprietary software (The ASOH APP). The CEM is also responsible for providing data and information, upon request, for grant applications and reporting, and ensuring that required outcomes are met/exceeded.

 

Professional Development/Training Support: Assist with implementing training programs for supervised staff and potentially volunteers on safety and DEIA practices.

All employees who work in the department cover for each other during periods when an employee is out or a position is vacant. This means you may have to occasionally take on tasks outside the normal scope of your job.

Duties and responsibilities may be added, deleted, modified or changed at any time at ASOH’s discretion to fulfill the position purpose. Changes may be made formally, informally either verbally or in writing.

EDUCATION/EXPERIENCE

  • Related experience with volunteers, administrative tasks, and working with diverse populations. Bachelor’s degree preferred.
  • Capable on Google G-suite, MS Office (Excel, PP, & Word), social media platforms, and creating graphics

The position requires consistent travel to off-site locations to perform job duties. Employees must have readily available access to reliable transportation at all times to fulfill these duties. Employees may use any form of transportation of their choice, including public transit, rideshare services, bicycling, walking, or a personal vehicle. The employer does not require a driver’s license to apply for or perform this job. If an employee chooses to drive a vehicle for work-related travel, they are responsible for maintaining a valid driver license and any legally required automobile insurance. ASOH will provide mileage reimbursement in accordance with applicable law.

KNOWLEDGE REQUIREMENT

• Shared Media and Data Management: Comfort with Dropbox and Google Drive for data/content management

• Analytical Skills: Ability to process and analyze vague, abstract verbal and written instructions. Ability to visualize and assess abstract ideas and develop structured plans for implementation of marketing plans. Ability to read, analyze complex documents, and communicate analysis in oral and written form.

• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Communications: Requires public speaking, phone conversations, use of email, writing letters and memos, face-to-face discussions and presentations with individuals or teams and contact with others

• English Language - Strong knowledge in reading, writing and speaking of the English language including excellent knowledge of spelling, rules of composition, and grammar.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and 

correspondence. Ability to speak effectively before groups of customers or employees of the Company.

• Customer and Personal Service: Knowledge of principles and processes for providing superior customer and personal services. This includes recipient, donor, corporate partner, and staff needs’ assessment, meeting quality standards for services, and evaluation of satisfaction.

 

Administration and Management: Basic knowledge of business and management principles.

  • Mathematical Skills: Ability to create templates and formulas in Excel, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Computers and Electronics: Strong working knowledge of Excel, Google Apps, email, social media networks, computers, smartphones, equipment, graphics software and CRM systems.
  • Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

WORK ENVIRONMENT

  • Lifting and moving - Requires ability to lift, move, transport, and stage furniture and other home goods sometimes in excess of 50 pounds.
  • Body positioning - requires using hands to handle, control, or feel objects, tools or controls and prolonged periods of standing and/or sitting
  • Competition - requires competition or awareness of competitive pressures
  • Conflict - requires dealing with potentially unpleasant, angry, or discourteous people, including conflict situations
  • Impact of decisions - requires making decisions that impact the results of co-workers, vendors, sponsors, donors, volunteers or the company
  • Opportunity to make decisions without supervision - Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization Level of challenge - requires being exact or highly accurate. Also requires repeating the same physical activities or mental activities over and over - often with freedom to determine tasks, priorities, and goals
  • Pace and scheduling - requires meeting strict deadlines and adhering to tight timelines
  • Personal Interaction - requires work with external individuals, organizations, businesses or the public. Also, it requires coordinating or leading others in accomplishing work activities and work with  others in a group or team
  • Responsibility for Others - Includes responsibility for work outcomes, results and safety of others

WORK SETTING

Requires working in office space as well as warehouse space in cold or hot conditions as well as outdoors in hot, cold, wet, humid and/or dry conditions. Work is often performed in warehouse settings with tight spaces for travel/access. Requires ability to lift, reach, hold and move heavy items, at times onto and from shelving units. 

DIVERSITY AND INCLUSION

ASOH is committed to diversity, equity, and inclusion and strongly encourages people of color, women, LGBTQ+ individuals, and those with protected class backgrounds to apply. We value the individuals that we hire and look forward to creating a positive work environment for all identities.

 

OUR COMMITMENT

We are committed to not only provide a diverse and inclusive workplace, but we value the health and well-being of our team members. ASOH offers 100% paid health and medical benefits to employees, along with generous paid sick and vacation time. We also believe in providing a  workplace that fosters advancement and professional development for all employees, conducting our day-to-day business practices accordingly.

ACKNOWLEDGEMENT

My submitting an application for employment I understand that if hired my relationship is and is intended to be at will. This job description contains the entire agreement between you and A Sense of Home as to the duration of your employment and the circumstances under which your employment may be terminated. Nothing contained in this or any other materials generated by A Sense of Home or its employees, or any statement made by any employee of the organization, shall require the company to have “just” or “good cause” to terminate the employment relationship or to change the terms and conditions of your employment. Notwithstanding any disciplinary procedures or A Sense of Home rules or regulations, either you or A Sense of Home may terminate the employment relationship at any time, for any reason, with or without cause or prior notice. Further, A Sense of Home can demote, transfer, suspend or otherwise discipline an employee in its sole and absolute discretion. Nothing in this job  description, or any other personnel documents creates or is intended to create a promise or  representation of continued or indefinite employment or employment for a specific term, in a  specific position, or at a specific rate of pay, or to prohibit A Sense of Home from terminating you  for any reason even if previously agreed that such a reason would not result in termination. I also understand that A Sense of Home has the right to change the compensation, assignments, duties, responsibilities, or geographical location of my job at any time, with or without cause.

By submitting an application, I confirm that I have read the A Sense of Home Community Engagement Manager (CEM) Job Description and acknowledge that a copy has been given to me at the time of signing below.