Customer Care, Service Administration Coordinator

Founded in 1980, Seattle-based Precor is a subsidiary of Peloton (www.onepeloton.com).

For more than 30 years, Precor has been inspiring people to live a life in motion. Precor’s world headquarters is located in Woodinville, WA with additional domestic operations in Whitsett, North Carolina.

With a mission to be the standard of excellence in the fitness industry, Precor manufactures and sells high-end fitness equipment for the home and commercial environment.

Cardio Equipment (e.g. Ellipticals (EFX), Treadmills, Adaptive Motion Trainers (AMT), Bikes)
Strength Training Systems
Fitness Entertainment Products (e.g. Personal Viewing Screens (PVS), Audio Transmitters/Receivers)

About The Role

The Customer Care, Service Administration Coordinator is responsible to co-ordinate and manage the successful delivery and installation of all customer orders from order entry through to completion of a successful installation. Taking ownership and supporting our customers with service, parts and technical requests and being their first point of contact. In this role you will be responsible for: Customer Care, Service Administration, Orders and D&I Coordination.

The position reports to the EMEA Customer Care Manager.

Responsibilities

Processing equipment orders and support customers and sales teams.
Coordinating D&I planning with external installation partners.
Ensuring timely and complete order process e2e incl. invoicing, reclamations and returns.
Taking and supporting customers service, parts and technical requests.
Processing parts orders e2e.
Creating purchase orders and van stock replenishments for spare parts.
Creating customer quotes for service and parts orders
Planning maintenance and check-up visits.
Working closely with field service team, supply chain, logistic and controlling team.
Fulfilling contractual obligations against business agreements.
Ensuring correct invoice processing against leasing companies.
Processing team & KPI reporting and ensure KPI´s are constantly met.
Supporting and co-operating with service administration.
Maintaining order book and supporting the sales teams with correct delivery dates.
Processing inbound invoices.
Working on administrative tasks.
To work as part of EMEA Customer Care, Orders and D&I team, reviewing processes and seeking for improvement.

Qualifications

In order to be successful in this role, you will have: Any equivalent combination of education and experience, which provides the applicant with the knowledge, skills, and abilities required to perform the job, will be considered

Certificated education in a business or technical relevant field or equivalent
Minimum 3 years of experience in CS environment
Highly customer orientated personality
Understanding of processes in field services and supply chain (spare parts logistic and)
Ability to read exploded view diagrams and technical drawings in general
Proficiency in MS Office, SAP & SFDC experience
Highly organized with a “can-do” attitude, even in stress situations
Likes to talk and negotiate with customers.
Team player attitude and taking accountability
Ability to work independently
Advanced French and Spanish, additional language skills an advantage
Likes Sports and technical sport products
Experience in the fitness industry is an advantage but not mandator

As an organization, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, we offer robust and comprehensive benefits including: 

Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Access to Employee Assistance Program; including access to mental health services

401(k) including employer match
Pet insurance and so much more!

About Precor

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road.

Precor values the side-by-side collaboration that comes with working together in an office. Our Hybrid Working Policy requires team members in US office-based roles to come to the office a minimum of two days a week. Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  HR@precor.com 