ABOUT THE ROLE

The Sales Experience Coordinator is a highly talented and energetic individual who can work efficiently in a fast-paced environment, with the ability to work independently and as part of a team.  The Sales Experience Coordinator acts as the liaison between the Precor Sales team and customers. The Sales Experience Coordinator also works with peers and other internal teams to build an infrastructure for service delivery and continuous improvement to support the Precor Sales Team.

 

The Sales Experience Coordinator covers a wide variety of sales support tasks, agility and task prioritization will be critical in this position. This role involves a high level of timely, daily, interaction to manage customer communication and expectations throughout the sales lifecycle. To be immediately impactful knowledge and experience leveraging multiple systems including Salesforce is preferred. Customer service and professionalism are critical factors in the daily administration of this position. A strong ability to broker customer solutions is important to success.

 

YOUR DAILY IMPACT AT PRECOR

Sales Order Functions

• Receive, interpret, and process customer orders. 
• Follow up with customers regarding order status by tracking orders through the delivery process using database reports and interdepartmental communication (i.e. with Accounting, Credit, Shipping, and Customer Service).
• Work closely with the Credit Dept. to facilitate credit approvals and financing methods with both internal to Precor and external sources.
• Provide order delivery information to customers.
• Update Salesforce CRM per procedural guidelines.

 

Quotations

• Act as a liaison with Outside Sales staff and end customers to compose quotations as well as general correspondence.
• Negotiate with Installers on install pricing and unplanned cost overruns.
• Work with Outside Sales staff to keep account activities up to date including Salesforce leads and opportunity stage status.
• Organize and assist with projects and reports.

 

Installation Coordination

• Coordinate installation to ensure project completion in accordance with customer and Precor agreed-to timelines.
• Participate in team meetings & support process changes with relevant data.
• Collect installation information and analyze data to ensure proactive approach to potential field issues.
• Consult with management to analyze processes and implementation plans and make improvement recommendations.
• Utilize proactive follow up to ensure people do what they are responsible for so that the install is completed successfully.
• Communicates effectively to all audiences.
• Collect and manage installation paperwork.
• Establish and maintain excellent rapport with sales representatives, dealers, and service providers to ensure customer satisfaction.
• Assist customers with pre-installation technical requirements to prepare for a proper and complete install on the scheduled date.
• Ensure installers are held accountable through coaching and setting clear expectations.

 

 

 Customer Contact

• Maintain contact with department and field staff, customer accounts and end-users through phone contact, correspondence, and order placement.
• Answer general inbound sales processing and installation phone queue calls.
• Explain and administer company policies and procedures pertaining to sales.
• Communicate effectively with internal customers (Accounting, Credit, Shipping, Manufacturing, etc.) on the status of sales orders and assist in resolving any discrepancies or issues.
• Estimate date of delivery to customer, based on knowledge of production and delivery schedules.
• Investigate and resolve customer problems with orders and deliveries.
• Build and maintain customer relationships.

 

 Other

• Handle inbound sales inquiries and leads, qualifying and routing them appropriately.
• Assist with trade shows and promotions as necessary.
• Actively pursue continuous improvement to meet or exceed customer needs.
• Condense and analyze data for reporting purposes.
• Participate in new processes to help ensure the company achieves revenue, profitability, and market share targets, through increased efficiencies.
• Assist with special projects as needed.

 

 YOU BRING TO PRECOR 

2-year degree or equivalent experience, Bachelor’s degree is strongly preferred.

2+ years project management experience preferred.

Present a professional and congenial phone manner (i.e.: tone, vocabulary, etc.). 

Experience in sales support/quoting customers.

Salesforce or equivalent CRM system knowledge a plus.

Ability to work in a fast-paced environment with a high volume of phone calls, email, and workload on a consistent basis.

High degree of organizational skills and time management

Ability to effectively formulate written correspondence.
Must possess diplomatic skills, be a quick, responsive thinker and a self-initiator.
Ability to act as liaison between multiple departments with efficiency.
Strong working knowledge of computers, experience with Word, Excel, and databases.

 

 

 

 

 

 

 

 Base rate: $27 to $30 per hour 

The base salary range represents the low and high end of the anticipated salary range for this position based at our Woodinville, WA headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Precor’s total rewards strategy that also includes region-specific health and welfare benefits. 

As an organization, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, we offer robust and comprehensive benefits including:

· Medical, dental and vision insurance

· Generous paid time off policy

· Short-term and long-term disability

· Access to Employee Assistance Program; including access to mental health services.

· 401(k) including employer match.

· Pet insurance and so much more!

ABOUT PRECOR:

 

 

 

 

Precor values the side-by-side collaboration that comes with working together in an office. Our Hybrid Working Policy requires team members in US office-based roles to be in the office a minimum of two days per week. Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: HR@precor.com

 

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road.