About the Role​

The Order Management Specialist is a key operational role within the order fulfillment team, responsible for the accurate and timely execution of daily order processing activities. This position focuses on hands-on tasks within the SAP system, including order entry, verification, maintenance, and coordination of shipment arrangements. The specialist works closely with internal teams such as Logistics and Service to ensure seamless order flow from receipt to delivery, directly contributing to customer satisfaction and operational efficiency.

 

Responsibilities​

  • Accurately and promptly enter, verify, and modify customer sales orders in the SAP order management system.
  • Perform daily order management activities in SAP, including order status tracking, holds release, and basic data maintenance.
  • Ensure the completeness and accuracy of all order documentation (e.g., sales orders, contracts) within the system.
  • Coordinate with the Logistics and Warehouse teams to schedule and organize outbound shipments based on confirmed orders and inventory availability.
  • Assist in tracking shipments and updating delivery statuses for internal stakeholders and upon customer inquiry.
  • Monitor orders for discrepancies (e.g., pricing, quantity, configuration) and escalate unresolved issues to the supervisor.
  • Assist in the initial investigation and documentation of order-related issues such as shipment errors or billing mismatches.
  • Respond to routine order status inquiries for internal sales
  • Support the tracking of basic order fulfillment metrics under supervision.
  • Maintain accurate and organized records of all processed orders and related communications.
  • Follow established company policies, standard operating procedures (SOPs), and compliance requirements in all order processing activities.
  • Ensure adherence to basic trade terms and data entry standards within the SAP system.
  • Other tasks assigned by manager

Qualifications​

  • Associate degree or above in Supply Chain Management, Logistics Engineering, Business Administration, or a related field;
  • Minimum 2-3 years of hands-on experience in order processing, customer service operations, or a related operational role.
  • Mandatory proficiency in SAP SD (Sales and Distribution) module for daily order entry and management tasks.​ Experience with other ERP systems (e.g., Oracle) is a plus.
  • Solid understanding of the end-to-end order-to-cash process, with practical knowledge of shipment coordination.
  • Strong attention to detail, numerical accuracy, and ability to follow procedures meticulously.
  • Good communication and interpersonal skills, with the ability to collaborate effectively in a team environment.
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook).
  • Good English command

 

Preferred Qualifications​

  • Experience in a manufacturing, distribution, or e-commerce environment.
  • Exposure to multi-channel order integration or basic international shipping documentation.

 

 

 

订单管理专员

 

关于该职位

订单管理专员是订单履行团队中的关键运营岗位，负责准确及时地执行日常订单处理工作。该职位侧重于SAP系统中的实操任务，包括订单录入、审核、维护以及出货安排协调。专员需与物流和服务等内部团队紧密合作，确保从接单到交付的订单流程顺畅，直接为提升客户满意度和运营效率做出贡献。

 

职责

  • 在SAP订单管理系统中准确、及时地录入、审核和修改客户销售订单。
  • 在SAP中执行日常订单管理活动，包括订单状态跟踪、订单暂挂释放和基础数据维护。
  • 确保系统内所有订单文件（如销售订单、合同）的完整性和准确性。
  • 根据确认的订单和库存情况，与物流及仓库团队协调安排出库发货。
  • 协助跟踪货物运输，更新交付状态，供内部利益相关方了解并响应客户查询。
  • 监控订单差异（如价格、数量、配置），并将未解决问题上报给主管。
  • 协助对订单相关问题（如发运错误、账单不匹配）进行初步调查和记录归档。
  • 响应内部销售人员关于常规订单状态的咨询。
  • 在监督下协助跟踪基本的订单履行指标。
  • 对所有已处理订单及相关沟通记录保持准确、有序的存档。
  • 在所有订单处理活动中遵守既定的公司政策、标准操作程序和合规要求。
  • 确保在SAP系统中严格遵守基本贸易条款和数据录入标准。
  • 完成经理分配的其他任务。

 

任职资格

  • 供应链管理、物流工程、工商管理或相关专业大专及以上学历；
  • 至少2-3年订单处理、客户服务运营或相关运营岗位的实际工作经验；
  • 必须熟练使用SAP SD模块进行日常订单录入和管理；有其他ERP系统（如Oracle）经验者优先；
  • 深入了解端到端的订单到现金流程，具备出货协调的实操知识；
  • 高度注重细节，数字准确性强，能够严格遵循流程；
  • 良好的沟通与人际交往能力，能在团队环境中有效协作；
  • 熟练使用Microsoft Office办公软件（Excel、Word、Outlook）；
  • 良好的英语水平。

 

优先资格

  • 有制造、分销或电商行业经验；
  • 接触过多渠道订单整合或基础国际货运单证者优先。