About the Role
The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.
A coordinator in Order Management plays a critical role in ensuring that Precor’s order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills. Due to the cross-functional nature of this role, this candidate needs to be a strong team player.
Candidates must be in easy travelling distance to our Munich office and must be able to work onsite 2 days per week minimum.
Being fluent in English is required.
Responsibilities
- Process customer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer requirements
- Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
- Assist in managing inventory databases and updating product information as needed
- Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
- Manage shipping documentation and compliance with shipping regulations.
- Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors.
- Work proactively to prevent order-related issues.
- Prepare regular reports on order status, inventory levels, and shipping efficiency.
- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
- Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements.
Qualifications
- 2 year degree in Business Administration or related field
- 2+ years of previous experience in order management, customer service, or logistics
- Strong organizational multitasking skills, with the ability to manage multiple priorities
- Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners
- Fluency in English
Preferred Qualifications
- Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
- Proficiency in order management (SAP)
About Precor
Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road.