Coordinator, Order Management (Bilingual)

About the Role

The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is vital in supporting direct and distributor accounts. The Order Management Coordinator is the link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.

A coordinator in Order Management plays a critical role in ensuring that Precor’s order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills.

The ability to speak Spanish is required for this role, French is preferred. This must be listed on your resume to be considered.

*Although this role is remote, candidates should be able to work Pacific standard office hours.*

Responsibilities

Process customer orders accurately and efficiently, from order entry through to delivery.
Ensure all orders comply with company policies and customer requirements
Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
Assist in managing inventory databases and updating product information as needed
Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
Manage shipping documentation and compliance with shipping regulations
Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues
Prepare regular reports on order status, inventory levels, and shipping efficiency
Analyze data to identify trends, areas for improvement, and opportunities for cost savings
Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements

Qualifications

2-year degree in Business Administration or related field
2+ years of previous experience in order management, customer service, or logistics
Strong organizational multitasking skills, with the ability to manage multiple priorities
Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners
Fluency in Spanish required.

Preferred Qualifications

Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
Proficiency in order management (SAP)
Fluency in French preferred

Pay Range: $24.00 to $29.00 per hour

The pay range represents the low and high end of the anticipated pay range for this position based at our Woodinville, WA headquarters. The actual pay offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our pay is just one component of Precor’s total rewards strategy that also includes region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, we offer robust and comprehensive benefits including: 

Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Access to Employee Assistance Program; including access to mental health services
401(k) including employer match
Pet insurance and so much more!

About Precor

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road.

Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request an accommodation regarding the application/interview process or are having difficulty using our website for application purposes, please contact: HR@precor.com 

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Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?

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It is essential for this role to be able to speak Spanish. Are you able to speak Spanish?

Are you able to work Pacific standard office hours?

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

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VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.