Location - Various locations; can be remote; prefer candidates located in the following metro areas: Dallas (TX), Houston (TX), Orlando (FL), Miami (FL), Chicago (IL), Las Vegas, (NV), Washington (DC), Charlotte (NC)

About RoboKind

RoboKind is a Dallas, Texas based company whose mission is to use innovative robotic, artificial intelligence, and augmented reality technology and software based instructional content solutions that help create lifelong and inclusive learning opportunities for all. RoboKind has developed facially-expressive humanoid robots and avatars, including Milo, who was named in the 2019 Game Changers: Tech & Learning’s Most Inspiring in EdTech in 2019. RoboKind is committed to partnering with PK-12 educational organizations, colleges/universities, foundations, and other organizations to conduct high quality research and development that support continuous growth and positive impact.

More about our employees

RoboKind is a mission driven company and our employees care deeply about creating amazing products which help students learn and teachers teach using modern evidence based practices. As a small company, employees have the opportunity to expand their roles and grow into bigger roles.

RoboKind encourages volunteering and provides additional time of for employees volunteering with charities of their choice. Many employees volunteer with local schools, being speakers during career days and helping in special needs classrooms.

More about our benefits

· Health, dental and vision benefits with HSA and FSA options

· Life and disability insurance

· Standard 160 hours of PTO

· Additional options

· Employee purchasing program discounts

· Ongoing access to unlimited professional development platform

· Snacks (even when working remote)

Volunteer Days

Primary Duties and Responsibilities Include:

· Serving as a liaison between customers, training consultants, and the sales and customer success teams on meeting/exceeding customers’ short and long term professional learning and training goals
· Developing trusted relationships with assigned contacts, stakeholders, and decision makers
· Maintaining product and learning management system knowledge
· Understanding and navigating through organizational hierarchies and funding sources related to training and professional development
· Effectively using software various tools (project management software, customer relationship software, reporting software, etc) to manage information and processes
· Collaborating with cross functional internal teams to share ideas, give feedback, and share current research and best practices related to adult learning
· Referring customers to sales, technical support, and other RoboKind team members, as needed
· Working with RoboKind Executive leadership team to forecast talent needs based on the services pipeline
· Proactively escalating customer requests or issues as needed
· Collaborating with proposal consultants to create services plans for grant, RFP, and other proposals

Developing customer training plans to identify blended and flexible approaches to learning and mastery
Working in a defined GTM territory and meet/exceed quarterly and annual revenue goals
Managing training consultants to ensure timely delivery of high quality professional services
Working with the customer success team and customers to schedule virtual and onsite training events
Monitor customer usage of self paced training solutions
Maintaining and using customer relationship management and marketing communication tools to log communications, training activities, and manage event attendance

Using Critical thinking to think outside of the box to design and deliver innovate professional learning experiences
Using social media to be an influencer and though leader related to training and professional development
Scheduling and Leading high quality “Train the Trainer” and Thought leadership sessions with high level and strategic customers
Establishing relationships training and implementation contacts in customer accounts
Providing updates on professional service delivery schedules
Providing mentoring to training consultants
Identifying ways to enhance/enable professional learning success
Traveling 2-3 times/month to customer locations, as needed/appropriate
Leading the creation of new/updated RoboKind training and PD content
Supporting the sales and customer success teams in the sales of training, PD, and other services

The successful candidate must be able to:

Verify identity and employment eligibility to work in the US
Pass a background check that would allow for work in proximity to children
Pass random drug testing
Adhere to company policies and procedures
Work in a fast paced, early stage company with an entrepreneurial approach
Manage many concurrent projects and adjust priorities, as needed
Approach challenges with a “customer first” approach
Work well both independently and with a team, demonstrating a healthy competitive spirit
Adapt and adjust to new environments and learn new technologies
Use information, prior experience, and various data inputs to problem solve independently
Think analytically and make recommendations at the macro and micro levels
Work with minimal supervision and demonstrate initiative and good judgment
Execute tasks/responsibilities in a timely manner
Maintain effective working relations with a wide variety of diverse individuals
Represent the company in a positive and professional manner
Demonstrate confidence, optimism, and “grace under fire”, even when things go wrong
Maintain confidentiality and adhere to HIPPA, FERPA, and other data privacy regulations
Be self motivated for personal and professional growth, bringing a positive attitude and growth mindset to internal teams and external contacts
Communicate and influence key stakeholders at all levels of an organization
Summarize and synthesize detailed information
Listen, ask questions, and present information in an interactive way
Demonstrate strong verbal and written communication skills virtually and in person