About RoboKind
RoboKind is a Dallas-based company whose mission is to create cost-effective and inclusive education for all. Working with experts in the autism community and school systems around the world, RoboKind has developed two products, robots4autism and robots4STEM, to give children opportunities to realize their potential and pursue unlimited possibilities now and in the future. Working closely with the ASD community, RoboKind has developed robots4autism and Milo, a socially advanced robot, whose proven effectiveness with ASD learners is unprecedented. In a like manner, working with experts in the field of STEM has resulted in the “next” generation visual coding and programming experience.
If you're solution oriented and passionate about Customer Service, this is the job for you!
This entry-level position primarily provides customers Tier I phone and/or email support related to RoboKind software products. The successful candidate will have experience in providing top quality customer service as well as a solid technical background.
Key Responsibilities
- The Customer Service Rep is responsible for routine customer questions relating to product usage, connectivity using WiFi, Ethernet, and server communication
- Handle routine customer questions relating to product usage, as well as technical support issues relating to RoboKind products
- Develops and maintains strong technical expertise in RoboKind products and those devices and platforms upon which the products function
- Accurately logs all customer information in the JIRA customer ticketing system
- Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
- Follow up and follow through skills
- Ability to handle and respond to multiple open issues
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
- Ability to work hours required between 8am and 6pm both independently and within a team organization
- Facilitate communication from Support Team to other departments as needed to complete Jira tickets
Qualifications
Education & Specialized Knowledge
- Associates Degree or Technical Certification required or commensurate work experience
- Excellent oral and written communication skills
- Requires attention to detail and the ability to adapt to change
- Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
- Technical background preferred
- Customer oriented background
- Experience working in a team environment and assisting others as applicable
- Experience working in or with IT in school systems or government is a huge plus.
- Must be flexible to work any shift during business hours, currently Monday - Friday, 8AM - 6PM (hours subject to change to meet business needs)
- Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed