Office Manager

Position Title: Office Manager

Work Location: Columbus, OH; Hybrid Flexibility
Employment/FLSA Status: Full-Time/Exempt

Reports To: Director of Operations
Salary Range: $55,000- $60,000/yr. + bonus opportunity

About Besa

Besa is on a mission to transform the volunteer experience by bringing the community together in meaningful, impactful ways. Besa is an Albanian term that means "to keep the promise," and more than a decade into its work, Besa is keeping its promise to Central Ohio. Since launching in 2012, our agency has rallied 98,000 volunteers, giving 235,000 hours through 15,000 service projects, and it has facilitated $110M in community impact. This mission extends beyond numbers; it's about strengthening the very fabric of our community. By connecting individuals with opportunities to give back, Besa fosters a sense of unity, compassion, and shared responsibility. Through these collective efforts, we address immediate needs, build lasting relationships, and contribute to the overall well-being and resilience of our community.

About the Role

The Office Manager is a critical member of the Besa team, helping to power the systems, processes, and day-to-day operations that keep our work moving forward. In this role, you’ll work closely with staff across the organization to ensure seamless administrative support, smooth onboarding and offboarding experiences, and reliable IT coordination. You’ll take the lead on maintaining internal systems, supporting team workflows, and troubleshooting the behind-the-scenes details that make a big difference in our ability to deliver impact. This role is ideal for someone who enjoys helping a business run smoothly, takes pride in the details, and wants to play a hands-on role in strengthening Besa’s internal culture and infrastructure.

Primary Responsibilities

Team & Culture Support

Coordinate logistics for internal meetings and events—including all-hands meetings, board meetings, retreats, and team gatherings (e.g., catering, RSVP tracking, agendas, room setup).
Support culture-building efforts, such as employee recognition, wellness initiatives, and staff surveys.
Assist with hiring logistics and onboarding touchpoints, ensuring new team members feel welcomed and supported.
Help create, organize, and maintain internal documentation, tools, and processes to strengthen team communication and efficiency.

Office & Administrative Management

Manage the company calendar and support scheduling for key meetings and events.
Oversee shared spaces (storage, kitchen, plants), supplies (snacks, mail, equipment), and general office upkeep.
Monitor general inboxes and voicemail, ensuring timely and appropriate follow-up.
Coordinate internal communications and calendar invites for holidays, gatherings, and company-wide events.

Coordination & Management

Manage onboarding and offboarding logistics related to technology and access, including laptops, accounts, and passwords.
Support team members during onboarding with platform navigation, tech setup, and 1:1 scheduling.
Maintain digital documents organization and permissions.
Undertake additional duties as assigned, contributing flexibly to the dynamic needs of the organization and furthering the overall mission of Besa.

Our Ideal Candidate

3–5 years of experience in office administration, operations, or a related support role.
Strong organizational skills and can manage multiple priorities and deadlines with ease.
Communicates clearly and professionally, both in writing and in person, and is comfortable coordinating across teams.
Proficient with Google Workspace, Slack, and Monday.com, brings confidence and experience in managing everyday IT support, including laptop setup and troubleshooting common tech issues.
Approaches their work with care, follow-through, and a proactive mindset—someone who sees what needs to be done and takes initiative.
Has experience maintaining internal systems, managing logistics, and improving day-to-day workflows.
Comfortable working independently and thrives in a fast-paced, mission-driven environment.
Brings a positive, team-oriented attitude and contributes to a healthy, inclusive workplace culture.
Mission-driven with a passion for community impact and social good.

Position Details

To succeed in this role, the individual must effectively perform each essential duty. The physical demands and work environment outlined below are representative of those encountered while fulfilling the essential functions of this position. Reasonable accommodations can be arranged for individuals with disabilities.

Regularly use a computer and engage with co-workers in both office and virtual environments
Frequently stand or sit to complete work, with occasional lifting and movement of up to 40 pounds
Reliable transportation is required due to occasional local travel, including a valid Ohio Driver’s license
Responsible for providing a phone and ensuring an adequate workspace for completing all work

Why Besa

At Besa, our unwavering commitment to our mission is the heartbeat of our organization. We hold these core values close to our hearts, and we seek team members who share in this ethos:

Lead with Heart: We approach every situation with empathy, open hearts and open minds. We support our teammates internally as passionately as we support others externally. We empower each other to do good work and enthusiastically roll up our sleeves to dive in at any level needed.
Be Fearless: We think forward, welcome ideas, and remain solutions-focused. Driven by curiosity and independent thinking, we take risks and stay agile. Accountability is key in our pursuit to innovate without fear of failure, as every setback teaches us something valuable, prompting necessary changes and growth.
Bring People Together: We value human connection and strive to strengthen and inspire it through people and technology. Our collaborative culture is driven by a strong sense of community, fostering open communication with love and respect. We believe in the power of working together to achieve the greater good.
Serve with Kindness: We are present, actively listening, and genuinely caring in every interaction. By embracing our best, most authentic selves and providing a sense of purpose, we foster a positive environment. We do this with joy, striving daily to be the good—together, and inspiring others to join us in our mission.

Joining Besa means embracing these core values, contributing to a mission-driven environment, and being part of a team that seeks to make a positive impact on the world, one connection at a time.

What We Offer

Joining Besa comes with a range of benefits aimed at supporting your well-being, professional growth, and alignment with our mission:

Energetic and collaborative team environment passionately dedicated to our mission of doing good
Flexible hybrid work environment that values work-life balance
Award-winning entrepreneurial nonprofit making a positive impact
Headquarters located in Columbus, Ohio's Brewery District, within a collaborative and inspiring workspace
Generous PTO policy, Summer Fridays, and an additional 10 paid holidays
Competitive medical, dental and vision benefits, along with retirement and short-term and long-term disability benefits
Participate in volunteering activities, team retreats, and immerse yourself in a vibrant company culture

Besa is an Equal Opportunity Employer, committed to providing equal opportunities to all candidates regardless of race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, ensuring a fair and inclusive workplace. While this job description is designed to represent the job requirements, additional duties, responsibilities, and activities may be assigned or changed at any time with or without notice. Candidates must be eligible to work in the United States without sponsorship and will undergo a criminal background check prior to hire.