Donley Service Center:

We are a family owned and operated air conditioning and plumbing contractor that has been serving the phoenix metro area since 1976.  We service both residential and commercial  locations and currently employ over 50 technicians, plumbers, installers, and back office personnel. We pride ourselves on being Comfort Heroes and we adhere to the following core values:

  • We're Nice

  • Good for the Customer

  • Be the Expert

  • Love What you Do

  • Honor the Past and Change for the Future

     

    Our Call Center is rapidly growing, and we are currently seeking an exceptional individual to join our team.  In this position, you would be focused on our customers and providing great customer service.  You will answer all incoming calls, schedule appointments, and answer or redirect customer concerns.  Our Customer Service Representative will perform other duties as assigned.

     ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE THE FOLLOWING:

    -Friendly, outgoing

    -Upbeat, professional, and enjoys helping people

    -Computer literate, can multitask and have good listening skills

    -Must be available to work weekends

    -Responsible for answering incoming calls from customers to schedule appointments

    -Respond to all customer inquiries, questions and complaints with genuine empathy

    -Perform evening confirmation calls to the customers for next day's call

    -Schedule all maintenance agreement customers, daily, weekly and monthly

    POSITION REQUIREMENTS:

    -Willing to take on challenges

    -Proven written and verbal skills to complete all assigned tasks

    -Ability to write routine correspondence (via outlook - Microsoft Word)

    -Ability to speak effectively

    -Able to work from 9:00am - 5:00pm Monday thru Saturday

    -Ability to perform over time work if necessary during the peak season

    ABILITY REQUIREMENTS:

    -Ability to work independently

    -Ability to react to constant changes with customers and management staff

    -Ability to multi task

    This is a full time position and permanent employment. Training on company operating program will be provided.  Benefits can include health, dental, vision, 401K, paid time off, and access to supplemental voluntary plans.

    Salary will be discussed at time of interview and commensurate with experience . Please submit your resume for consideration