Donley Service Center:

We are a family owned and operated air conditioning and plumbing contractor that has been serving the phoenix metro area since 1976.  We service both residential and commercial  locations and currently employ over 50 technicians, plumbers, installers, and back office personnel. We pride ourselves on being Comfort Heroes and we adhere to the following core values:

  • We're Nice
  • Good for the Customer
  • Be the Expert
  • Love What you Do
  • Honor the Past and Change for the Future


 ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE THE FOLLOWING:

-Handle all incoming calls from customers (distribute accordingly)

-Identify the problem by asking series of question (use term "tell me more")

-Evaluate the customers situation and match to the appropriate service technician (based on skill)

-Customer service and communication daily is required

-Respond to all customer inquiries, questions and complaints

-Maintain the daily dispatch board

-Perform happy calls to service customers the next day

-Perform evening confirmation calls to the customers for next day call

-Schedule all maintenance agreement customers, daily, weekly and monthly

-Dispatch and manage the work load of assigned service technicians

-Provide customers with recommendation repair estimates

-Provide customers with new maintenance agreement

-Process COD payments (via credit card processor)

-Prepare purchase orders for service related service calls

-Maintain all service related paperwork inclusive of maintenance agreement via scanning procedure

-General administrative duties maintain and distribute standard and requested reports reconcile service tickets and time sheets with dispatching system daily

-Provide status reporting for the following (via operating system)

-open calls

-open estimate

-Follow ups

POSITION REQUIREMENTS:

-Willing to take on challenges

-Proven written and verbal skills to complete all assigned tasks

-Ability to write routine correspondence (via outlook - Microsoft Word)

-Ability to speak effectively

-Able to work from 6:30am - 5:00pm Monday thru Saturday

-Ability to perform over time work if necessary during the peak season

ABILITY REQUIREMENTS:

-Ability to work independently

-Ability to react to constant changes with customers and management staff

-Ability to multi task

This is a full time position and permanent employment. Training on company operating program will be provided.  Benefits can include health, dental, vision, 401K, paid time off, access to supplemental voluntary plans.

Salary will be discussed at time of interview and commensurate with experience . Please submit your resume for consideration