Resident Experience Specialist

The Resident Experience Specialist is responsible for the overall occupancy of the assigned Greenleaf community. Their goal is to ensure a quality resident experience while ensuring the long term success of the property and team. A successful Resident Experience Specialist will possess the skills necessary to effectively communicate with residents, provide excellent customer service and relate to our residents. 


Financial Responsibilities:

  • Understand lease rates and market comparisons.

  • Conduct market rental studies to determine comparable market rents and amenities.

  • Monitor resident ledgers and enforce lease requirements..


Organizational Responsibilities:

  • Accountable for all property listings and correct advertising information.

  • Understand, follow, and enforce strict adherence to State and Federal Fair Housing Laws and all Greenleaf policies and procedures as listed in the employee handbook.

  • Promote and teach safe work practices and ensure the safety of residents.

  • Ability to multi-task and schedule deadlines that can be achieved.

  • Ability to communicate professionally and effectively with all Greenleaf team members, residents, and vendors with the ability to work as a team towards common goals.


General Requirements:

  • Minimum of 2 years in customer service.

  • Must be proficient with Microsoft Office (Excel and Word) and Google (Gmail, docs and calendars).

  • High School diploma or equivalent.

  • Experience with Entrata Property Management Software preferred, but not required.

  • Create a welcoming property environment with a “sparkled” tour path and vacant units.

  • Manage leads and follow-ups through calendar.

  • Understand all available Property and Lead reports.

  • Provide excellent customer service, proactively respond to needs and improve the resident experience.

  • Manage the leasing cycle, including generating applications, screening, online lease signing, move in & lease renewal process, and inspections.

  • Our office hours are Monday-Friday from 8:30 am - 5:30 pm. On occasion, overtime may be required after hours and on weekends.

This is not a desk job! Get ready to meet and connect with different groups and cultures. Be willing to pick up a tool or a broom when needed, and have a great time working hard while supporting your team.


The assigned properties will be in our city of Atlanta portfolio consisting of Westside Crossing and Westside Townhomes and, at times, cover other properties in our Atlanta portfolio. This is an onsite position and is not remote.


Get to Know Greenleaf Management

Greenleaf is an organization built of team members in the Southeast based on 4 core principles: dream big, work hard, play by the rules, and take care of each other. Greenleaf was founded in 2007 with one single family home and 3 employees. We have since grown to approximately 70 team members and continue to grow.  Greenleaf places our family of residents, employees, and investors first in every decision throughout the business. We believe on holding and investing in each piece of real estate for the long term to be well positioned for market cycles and opportunities.  


Greenleaf Management has a lot to offer:

  • Competitive Salary: $12-$16/hr + overtime

  • Bonus: Monthly Team Performance

  • Benefits: A comprehensive benefits suite including Medical, Dental, Vision and Life insurance to give your family the coverage you deserve! We also offer 401(k) retirement plan

  • Dreams: Share your personal/professional goals and we'll help you reach them!


Greenleaf is an Equal Opportunity Employer.  Greenleaf Management performs background checks and drug screens.  We are also a tobacco free work environment.

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