General Manager — Luxury Floral Events Studio
Rachel Cho Floral Design | Long Island City, NY
Compensation: $90,000–$120,000 depending on experience
The Role
Are you meticulous and utterly reliable because you are organized, self-sufficient and conscientious? Are you someone who self-initiates and is comfortable leading with an approachable and optimistic style?
The General Manager is the operational leader of our production and event execution teams. This role is responsible for ensuring that day-to-day operations run efficiently, that team members are supported and accountable, and that every event leaves the studio at the highest standard of quality and professionalism.
The General Manager reports directly to company leadership and serves as the primary point of contact for all team members regarding scheduling, workflow, performance, and operational questions.
About Us
Rachel Cho Floral Design is a New York–based luxury floral studio where imagination meets refinement. We create immersive, artful environments — from intimate celebrations to large-scale sculptural installations — driven by intention, elegance, and a deeply cultivated design sensibility.
What You’ll Do
- Lead and manage production, operations, and event execution teams
- Oversee daily operations, schedules, staffing, and production flow
- Ensure quality standards, efficient workflows, and on-time installations
- Serve as the central link between production, design, and client-facing teams
- Monitor capacity, address issues, and escalate key decisions as needed
- Manage timesheets, payroll coordination, and operational reporting to leadership
Required Skills & Experience
- 2–5+ years of experience in operations management, team leadership, or production supervision — preferably in events, hospitality, or creative production
- Demonstrated success managing teams, holding people accountable, and driving results
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Clear, confident communicator with a calm, solutions-oriented leadership approach
- Proficient in Microsoft Office, including Excel, Word, and basic scheduling/tracking tools
- Comfortable communicating digitally in fast-paced environments using WhatsApp, Slack, and email
Who You Are
- A natural leader who earns trust through consistency, fairness, and follow-through
- Decisive and action-oriented — comfortable making calls and owning outcomes
- Focused and disciplined — able to prioritize ruthlessly and resist scope creep
- Calm under pressure and skilled at de-escalating challenges in real time
- Deeply committed to operational excellence and team success
Physical & Work Requirements
This role requires flexibility to work early mornings, evenings, weekends, and holidays based on event schedules. You’ll travel locally to venues, warehouses, and client sites, and need the stamina and focus to perform in high-pressure, fast-paced production settings.
How to Apply
Submit your resume and a brief cover letter in your own voice. Tell us what draws you to this role and how you’ve built or led an operations team in the past.