Rachel Cho Floral Design is a New York–based luxury floral studio where imagination meets refinement. We create immersive, artful environments that transform moments into lasting memories. From intimate celebrations to large-scale, sculptural installations, our work is driven by intention, elegance, and a deeply cultivated design sensibility.

We are seeking a strategic, hyper-organized Operations Manager to lead scheduling, production flow, team coordination, and day-to-day business operations across our events, installations, weekly accounts, and gift deliveries. This is an ultra-dynamic, fast-moving role for someone who thrives on complexity, adapts quickly to change, and brings a polished, hospitality-driven approach to operations leadership. The Operations Manager ensures that systems are efficient, communication is clear, and every project leaves the studio at the highest standard of quality and professionalism.

What You’ll Do

  • Oversee daily operational planning including schedules, routing, staffing flow, and installation timing

  • Lead and refine morning load-out processes and quality checkpoints to ensure flawless execution

  • Serve as the central communication hub for operations and production teams

  • Anticipate challenges and resolve issues in real time with calm, service-driven leadership

  • Build, evolve, and maintain operational workflows that support a growing production pipeline

  • Oversee vehicle fleet scheduling and maintenance tracking

  • Support staffing planning and resource allocation for deliveries and installations

  • Strengthen collaboration across design, production, and client-facing teams

  • Implement streamlined systems, documentation, and digital organization tools

  • Support administrative operations including order processing and operational communication

  • Be available full-time Monday–Friday, with weekend availability as needed during peak event periods

Required Skills & Experience

  • 3–5 years of experience in operations, hospitality management, production management, or events — preferably at a senior or supervisory level

  • Demonstrated success managing workflows, schedules, and cross-functional teams in a high-volume, client-focused environment

  • Expert-level proficiency in Microsoft Office — including Excel, Word, and PowerPoint — with the ability to build spreadsheets, create structured documentation, and develop clear presentation materials

  • Exceptional organization, time management, and attention to detail

  • Clear and confident communicator with a polished, hospitality-driven leadership approach

  • Ability to work quickly, calmly, and thoughtfully under pressure

  • A customer-service mindset and commitment to white-glove execution

  • A proactive, systems-oriented approach to problem solving and continuous improvement

  • Comfortable communicating digitally in fast-paced environments using tools such as WhatsApp, Slack, and email to coordinate schedules, updates, and real-time production needs

Strongly Encouraged

  • Experience within luxury hospitality, experiential design, events, or creative production environments

  • Familiarity with event or installation workflows

  • Interest in working in a design-driven studio culture

This is a hands-on leadership role for someone who loves structure, thrives in motion, and finds satisfaction in supporting seamless luxury client experiences through thoughtful operational excellence.

Application Note
We thoughtfully review every application. A cohesive, well-written cover letter written in your own voice is an essential part of our hiring process.
Please note: The use of AI-generated language or AI writing tools in application materials will result in automatic disqualification. We are looking to understand your perspective, communication style, and critical thinking—not templated or automated responses.

Physical & Work Requirements

This role requires the ability to work in a dynamic production environment. Candidates must be able to:

  • Stand, walk, bend, kneel, crouch, and reach for extended periods throughout the workday

  • Lift, carry, and move items weighing up to 30 pounds regularly, and occasionally more with assistance

  • Load and unload floral product, supplies, and equipment during event installations and deliveries

  • Work on their feet during long installation days, often exceeding 8–10 hours

  • Safely handle fragile and perishable materials including flowers, glass vessels, candles, and décor

  • Work in environments that may include temperature fluctuations, humidity, floral debris, water, and fragrances

  • Navigate stairs, loading docks, tight hallways, and crowded event venues

This position also requires:

  • Flexibility to work early mornings, evenings, weekends, and holidays based on event schedules

  • The ability to travel locally to venues, warehouses, and client sites

  • The stamina and focus to perform in high-pressure, fast-paced production settings

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.