Founded in Los Angeles in 2019, Airvet is modernizing the way pet parents care for their pets. Already a $100+ billion domestic industry, Airvet has quickly become one of the largest pet telehealth and connected care platforms in the country. In our first 18 months, we've become the #1 rated and reviewed pet telehealth platform in the App Store and Google Play. To date, we’ve helped over 100,000 pets connect with thousands of world-class veterinarians and specialists all across the country. In July 2020, we closed a $17 million Series A from Tier 1 venture and strategic investors, and are rapidly expanding products and operations into new markets. If you love pets and believe that every pet deserves access to world-class care, Airvet is where you will make that possible as we build the future of pet care together.

About the Role:

We are looking to hire Certified veterinary technicians (“vet techs”) to service our new product offering: the Emergency Fund (“Fund”). Airvet vet techs will help triage life or death emergencies via video chat conversations with the pet parent in real-time. They will work with Veterinarians to provide support to all pet parents and act as a friendly and helpful agent of Airvet to our members.

Total Positions Available: 7-10

We will be interviewing on a rolling basis until the positions are filled.

What You’ll Be Doing: 

• Monitor web portal and stay available to answer emergency requests promptly.

• Follow Airvet’s Standard Operating Procedures to handle pet parents needs

• Triage Incoming Emergency requests via pet parent video calls 

• Assess cases for fund eligibility based on company policies and guidelines

• Complete follow up for cases including but not limited to: 

• Case tracking and administrative duties

• Work with animal hospitals to pay for covered services

• Work with pet parents to provide guidance to fund covered services

• Share shift information (rounding) information with the next shift

• Complete invoices for time worked and submit in a timely manner

• Other duties as assigned

WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?

• Veterinary Technician, Certification or Licensure (CVT, RVT, LVT, or LVMT)

• Licensed in the US and/or Canada

• Provide their own computer and mobile smartphone

• Must have reliable internet access

• Comfortable assessing basic dog & cat injuries, illness, and accidents via video.

• Ability to accurately assess and communicate the level of emergency to the pet parent and provide support & guidance

• Approve or deny utilization of the Emergency Fund based on a specific set of criteria

• Follow training and instructions carefully and explicitly as it relates to the payment of funds to the veterinary facility

• Very proficient with computer desktop and mobile applications

• PRIORITY FOR VET TECHS WILLING TO WORK NIGHT + DAY SHIFTS

OTHER IMPORTANT DETAILS

• This is a fully-remote, 1099 position.

• You will be expected to sit in front of a computer with video capabilities for extended periods of time.

• Shifts will be 8.25-hours at a time

• Must work a minimum of 3 shifts per week (24.75 hours)

• Must not work more than 40 hours per week (max 4 shifts per week)

• Commit to a full month of shifts at a time

• Compensation: $25/hour (day) - $40/hour (night shift)

Closing Statement:

Airvet is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply.

We will consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.