About Airvet:

Founded in Los Angeles in 2019, Airvet is modernizing the way pet parents care for their pets. Already a $100+ billion domestic industry, Airvet has quickly become one of the largest pet telehealth and connected care platforms in the country. In our first 18 months, we've become the #1 rated and reviewed pet telehealth platform in the App Store and Google Play. To date, we’ve helped over 100,000 pets connect with thousands of world-class veterinarians and specialists all across the country. In July 2020, we closed a $17 million Series A from tier 1 venture and strategic investors, and are rapidly expanding products and operations into new markets. If you love pets and believe that every pet deserves access to world-class care, Airvet is where you will make that possible as we build the future of pet care together.

About the Role:

Airvet is looking for a full-time cross-functional Customer and Partnerships Support Specialist to support our customers and partners on their journey through our products and platform. Your job is to make the customer’s journey and experience happy. The position requires fast-thinking, fast-acting problem-solving. You must be comfortable working in ambiguity, be highly organized, collaborative, and empathetic. For security reasons, this position is required to be US-based and the candidate must be authorized to work in the US without the need for sponsorship.

What You’ll Be Doing:

This is a cross-functional support role, with the potential to evolve into a managerial role over time based on performance. Your role will involve the following: customer support (50%), partnerships support (25%), and new product launches (25%). Please note that because of the nature of thep environment, your responsibilities may shift over time.

First 3 months:

• Respond to customer (patient and doctor) support tickets (using all our communication platforms including email, social media, phone calls or live chat) to resolve issues and questions encountered while on our apps, or Hospital Platform.

• Provide relevant operational support for partnerships or new product launches to our Head of Partnerships

• Share insights with our Product, Marketing, and Engineering teams to improve the overall customer experience.

• Become an expert on Airvet’s products and platform.

First 6 months: 

• Independently manage the support functions outlined above without much assistance.

• Assist our Leadership team to create programs and initiatives to increase our customers' experience significantly.

• Support any new/existing partnerships while fulfilling all support needs along the way.

What Would Make You a Strong Fit For The Role?

• At least 1 year of customer service experience.

• A proven history of troubleshooting, addressing, and resolving customer needs with empathy, clarity, and diplomacy.

• Comfort using software, and collecting, analyzing, and communicating data insights to engineers and vendors.

• Strong verbal and written communication skills, along with the ability to talk to different stakeholders.

• Strong work ethic - curiosity, willingness to learn/adapt, resourcefulness, industriousness, and proactiveness.

• Comfortable asking questions, being collaborative in a remote environment, and willing to help lay the foundation for a new team.

• Good sense of humor.

• Strong time management and prioritization skills, with the ability to draw and establish boundaries.

• Must have a strong “can do” attitude, and be comfortable working in an ambiguous, fast-paced,p environment, where you will wear multiple hats, and think fast. 

• For security reasons, US-based candidates only, with a preference for West Coast-based candidates. Must be authorized to work in the US without need for sponsorship.

• Preference for startup, and/or vet/pet/healthcare experience.

Compensation/Perks

• Competitive salary

• Stock options

• Medical, Dental, Vision coverage  including Dependents

• Flexible Spending and Health Savings Accounts

• Telemedicine and Employee Assistance Program (EAP)

• Life and AD&D policies

• PTO paid holidays and flexible time off approach

• Los Angeles-based and Remote Work team

• Pet-friendly of course!

Closing Statement:

Airvet is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions, and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply.

We will consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.